Reserv
Strategic Services Lead
Remote (Atlanta, GA)
Sponsorship not specifiedDetected 26 days ago
Data AnalysisAgentic AIProcess ImprovementLeadershipCommunicationCollaborationCritical ThinkingMentoring
About the role
- You will be interacting nonstop with the executive team.
- Some context here: We were four people and pre-revenue in May 2022; we are now 700+ people in Q1 2026 and on track to double that again.
- The Strategic Services team is the custodian of laying the foundation for future scale as well as rapidly solving for emerging gaps from our fast growth.
Responsibilities
- Strategic Analysis and Execution: Lead the development and execution of data-driven strategies to enhance the efficiency and scalability of Strategic Services operations and performance, identifying opportunities for technology integration and process optimization to prepare for organizational growth.
- You will be driving AI adoption and building autonomous agents.
- Leadership and Mentorship: Mentor subject-matter experts in talent operations in building their analytical skills and strategic mindset to ensure the group evolves into a high-performing, data-centric unit aligned with Reserv's expansion goals.
- Executive communications: Adeptly create Board-, executive-team-, and tactical-level communications to facilitate workplanning, line-of-sight and accountability by the CEO or Board, and cross-functional collaboration.
- Lead the development and execution of data-driven strategies to enhance the efficiency and scalability of Strategic Services operations and performance, identifying opportunities for technology integration and process optimization to prepare for organizational growth.
- Adeptly create Board-, executive-team-, and tactical-level communications to facilitate workplanning, line-of-sight and accountability by the CEO or Board, and cross-functional collaboration.
- At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success.
Requirements
- If you believe you are a good fit for this role, we would love to hear from you!
Skills
- Champion the implementation of cutting-edge technologies and digital solutions within the Strategic Services group.
- This includes deploying AI-driven tools to elevate operational capabilities and readiness for scale.
Benefits
- Generous family leave policy after 8 months of continuous work Work from anywhere to facilitate your work life balance Apple laptop, large second monitor, and other quality-of-life equipment you may want.
Company info
- About Reserv Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims.
- Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022.
- We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.
- We have ambitious (but attainable!) goals and need people who can work in an evolving environment.
- If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you.
- About the role As the Strategic Services Lead, you are laser-focused on solving for Reserv's scalability with a strong focus on Org, Talent, and overall team performance.
- You will be working closely with Matthew - the SVP of Strategic Services, a member of the founding team - as well as Adele Krause, a former Bain manager who leads strategy work within this executive group. ( See here to learn more about Matthew and fellow founding leader, David).
- We were four people and pre-revenue in May 2022; we are now 700+ people in Q1 2026 and on track to double that again.
- Your work will center on transformations and strategic initiatives - as well as building and deploying AI agents that both accelerate how we make data-driven decisions across Strategic Services.
- You will be solving for how we scale up: measuring and driving high performance, driving cross-functional accountability, setting up future-proofed systems, and shepherding the company's growth as it doubles and then doubles again.
This listing is sourced directly from Reserv's careers page and normalized into a canonical job model.