Nextep 2

Nextep 2

Senior Manager of Product Support

Norman, Oklahoma, United States · Senior

Sponsorship not specifiedDetected 9 days ago
SalesforceCRMAccountingHRCustomer SupportLeadershipCommunicationCollaborationProblem SolvingMentoring

About the role

  • We are looking for a highly skilled and motivated Sr. Manager of Product Support to join our team. In this critical leadership role, you will drive operational success for the Nextep PEO by directing a dedicated team of technical experts. Your mission is to ensure the seamless delivery, configuration, and support of our best-of-breed software solutions,
  • including PrismHR, Salesforce, and our financial and time-tracking integrations. If you are a strategic thinker with deep roots in the PEO industry—specifically with the PrismHR platform—and have a passion for mentoring technical teams, managing CRM workflows, and optimizing enterprise systems, we want to hear from you. What You'll Do Lead with Impact:

Responsibilities

  • Lead with Impact: Direct, mentor, and inspire a team of technical product support experts, fostering a high-performance culture focused on delivering exceptional solutions and customer service.
  • Drive Operational Success: Oversee the operational workflows of the product support team, ensuring that all software solutions are functioning optimally to support Nextep's internal teams and clients.
  • PrismHR Configuration & Support: Serve as the internal champion and primary escalation point for all PrismHR platform configuration, troubleshooting, and advanced support needs.
  • Salesforce Support & Optimization: Oversee the administrative support, optimization, and workflows of our Salesforce platform, ensuring seamless CRM performance and tight integration with other key tools.
  • General Ledger Implementation: Lead the implementation, mapping, and ongoing technical support for General Ledger integrations, ensuring accurate financial data flows for our clients.
  • Time & Attendance Systems: Oversee the deployment, configuration, and support of Time and Attendance systems to guarantee reliable tracking and payroll synchronization.
  • Cross-Functional Collaboration: Partner closely with Product, Engineering, and Client Success teams to identify areas for system improvement, streamline processes, and roll out new product features effectively.
  • Salesforce Skills: Experience managing, supporting, or administering Salesforce to drive business operations and support cross-functional teams.
  • Leadership Skills: Demonstrated experience managing and developing a team of technical support professionals or software specialists.
  • Time & Attendance Experience: Background in Time and Attendance implementation and support.

Requirements

  • 5+ years of proven experience working within the PEO industry.
  • Deep, hands-on experience leveraging, configuring, and supporting the PrismHR platform is strictly required.
  • Exceptional written and verbal communication skills, with the ability to translate technical jargon into clear, actionable insights for both technical and non-technical stakeholders.
  • Communication: Exceptional written and verbal communication skills, with the ability to translate technical jargon into clear, actionable insights for both technical and non-technical stakeholders.
  • Platform Expertise: Deep, hands-on experience leveraging, configuring, and supporting the PrismHR platform is strictly required.

Skills

  • Technical Acumen: Strong background in supporting General Ledger implementations and complex system integrations.
  • Experience with UKG Ready is highly preferred, though not required.
  • Problem-Solving: Excellent analytical skills with a proactive approach to troubleshooting and resolving complex system issues.
  • Excellent analytical skills with a proactive approach to troubleshooting and resolving complex system issues.

Benefits

  • 100% paid health, vision, and dental insurance for employees Up to 12 weeks of paid parental leave 401(k) matching Employer paid telehealth services, including mental health resources
  • We are a Professional Employer Organization (PEO), we work hand-in-hand with small and mid-sized companies to provide HR services including payroll, benefits, human resources, risk & compliance, and more.

Company info

  • Nextep has four values that you'll find in our employees and our clients: people, transparency, entrepreneurial spirit, and celebrating success.
  • Our people are the core of our business, so we believe in lifting them up, celebrating their accomplishments, and hiring great coworkers for them.
  • Last but not least, Nextep is a certified Great Place To Work! "There are so many things to love about working at Nextep!
  • The people, the culture, the latte machine.
  • But mostly that Nextep makes sure we are well taken care of and I've never been proven otherwise." -Elybeth, Client Success
  • We are looking for a highly skilled and motivated Sr.
  • Your mission is to ensure the seamless delivery, configuration, and support of our best-of-breed software solutions, including PrismHR, Salesforce, and our financial and time-tracking integrations.
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This listing is sourced directly from Nextep 2's careers page and normalized into a canonical job model.