Gorgias
Senior Lifecycle Growth Manager
Toronto · Senior
Sponsorship not specifiedDetected 90 days ago
dbtA/B TestingEmail MarketingHubSpotCRMAuditingShopifyResearch
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odds of building a lasting career here
37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- This is a high-impact individual contributor role that blends analytical rigour, growth experimentation and AI-native execution.
Responsibilities
- Own the full customer lifecycle strategy across email, in-app, and other engagement channels, from trial through renewal and expansion.
- Design and launch signal-based, triggered campaigns
- Build and own a dedicated retention and churn-prevention strategy
- Work hand-in-hand with Marketing Operations to build the technical infrastructure
Requirements
- 5+ years in lifecycle marketing, customer marketing, or CRM/email marketing, with direct ownership of retention or expansion outcomes
- Experience across both self-serve/product-led and sales-assisted customer motions.
- Hands-on experience with a lifecycle/CRM platform (e.g., Customer.io http://Customer.io, Braze, Iterable) and comfort working with product usage data to inform campaigns
- Strong instincts for making your impact clear and visible to the teams you work with, even when that impact isn't easy to measure
- Comfort operating with ambiguity and driving alignment across multiple stakeholders
Nice to have
- Experience supporting both self-serve and sales-assisted lifecycle paths
- Background in ecommerce, especially with tools like Shopify, Klaviyo or Recharge
- Exposure to monetisation levers such as usage-based pricing, expansion triggers or plan migrations
- Our teams use it every day to research, write, analyze, code, and craft better customer experiences.
- The real magic happens when we share what we learn.
- Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions.
- AI use in Recruiting at Gorgias
- By submitting your application, you agree that Gorgias may collect and process your personal data for recruiting, workforce planning, and related purposes.
Compensation
- Everyone has access to premium AI tools (ChatGPT, Claude, Granola & others) and an annual L&D budget to explore new ones.
Benefits
- Partner closely with Product, CS and Education/Enablement teams.
Company info
- We believe conversations will become the #1 way to shop.
- At Gorgias, we're building the platform that makes this real:
- a unified AI agent that sells, supports, and re-engages customers across the entire journey.
- Conversational Commerce is the future of ecommerce, and we're leading that shift.
- Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent.
- By combining deep product expertise with the latest in AI, we're making shopping feel more natural, human, and connected than ever before.
- To win, we focus relentlessly on:
- conversations that feel authentic and on-brand.
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This listing is sourced directly from Gorgias's careers page and normalized into a canonical job model.