Clubessential Holdings CJB
Customer Support Specialist I, Accounting
Remote (United States)
Work authorization requiredDetected 2 days ago
CRMAccountingForecastingBudgetingCustomer SupportCommunicationProblem SolvingMicrosoft Office
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16Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- We unite popular brands such as Clubessential, foreUP, myFitApp, Vermont Systems, Momence, Exerp, and many more.
- Act as a trusted advisor to clients, managing expectations and promoting product adoption.
Responsibilities
- Join our Clubessential team as Customer Support Specialist I, Accounting to make a real impact every day.
- Serve as the initial contact for client support requests via phone, email, chat and voicemail, ensuring timely and effective resolution.
- Provide advanced support for Clubessential products including accounting, payments, membership, banquets, reporting, hardware integrations, and related technical environments.
- Document client interactions comprehensively in CRM systems and manage escalation to higher support levels when necessary.
- Troubleshoot payment solution issues and work with third-party partners to resolve complex problems related to credit card devices, networking and processing.
- Maintain full product knowledge by engaging in product release information along with any new products or services offered.
- Assist Product team and Internal Customers to develop ideas, concepts and solutions that help the product meet company objectives allowing for company growth and ease to implement and support the product ongoing.
- Own and resolve complex, multi-system client issues related to payment processing, accounting workflows, and reporting with minimal escalation.
- Demonstrated problem-solving skills and the ability to manage multiple priorities in a fast-paced environment.
Requirements
- Engage with clients to understand their needs, offering value-added solutions and demonstrating technical proficiency.
- Bachelor's degree in Business Administration, Accounting, Finance, or a related field preferred.
- Strong technical proficiency with curiosity and ability to quickly learn new software and technologies.
Skills
- Xplor Technologies powers the experiences at the heart of everyday life.
Benefits
- Proactively monitor client utilization and health, identify at-risk accounts, and implement strategies to improve retention and satisfaction.
Company info
- We are looking for curious and empathetic people.
- We are inspired by meeting big-picture thinkers and doers, people who can be both tactical and strategic, aim high and put people first in everything they do.
- At Xplor, we believe that the best innovation and ideas happen at the intersections of our differences - people of diverse cultures, generations, disciplines, and lived experiences.
Visa & Work Authorization
- n work fully remote in this position, provided you have eligible working rights in the United States and do not require sponsorship
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This listing is sourced directly from Clubessential Holdings CJB's careers page and normalized into a canonical job model.