Telesat

Netcracker Senior Application Specialist

Ottawa, Canada or Bethesda, US · Senior

Sponsorship not specifiedDetected 482 days ago

GitPostgreSQLAnsibleJenkinsLinuxDevOpsRESTCRMERPInventory ManagementCustomer SupportCommunicationCollaborationProblem Solving

About the role

Telesat is headquartered in Ottawa, Canada, and has offices and facilities around the world.
The company's state-of-the-art Satellite fleet consists of 12 GEO satellites, the Canadian payload on ViaSat-1 and one LEO 3 demonstration satellite.
All qualified applicants that have been selected for an interview that require accommodations, are advised to inform the Telesat Talent team accordingly.

Configure, customize, and support Netcracker OSS/BSS modules including Order Management, Inventory Management, Service Fulfillment, and Billing.
Collaborate with business and IT stakeholders to gather requirements and translate them into technical specifications.
Support system integration efforts between Netcracker and other enterprise systems (e.g., CRM, ERP, network management tools).
Analyze and optimize application workflows to improve user experience and operational efficiency.
Provide Level 2/3 support for incidents and service requests related to the Netcracker platform.
Work closely with Netcracker vendor support for issue resolution and change requests.
Develop and maintain technical documentation, standard operating procedures, and user guides.

Bachelor's degree in Computer Science, Information Technology, Telecommunications, or related field.
3-5 years of hands-on experience supporting or implementing Netcracker OSS/BSS applications.
Experience with relational databases (Oracle, PostgreSQL), UNIX/Linux environments, and shell scripting.
Familiarity with integration technologies such as SOAP/REST APIs, XML, and middleware platforms.
Strong problem-solving skills and the ability to work under pressure in a fast-paced environment.
Knowledge of ITIL practices and experience using ITSM tools (e.g., ServiceNow, Remedy).
Experience with network inventory and resource modeling within Netcracker.
Solid understanding of telecom business processes (order to cash, service provisioning, customer lifecycle management).
Excellent communication and collaboration skills across technical and non-technical teams.
#LI-LG1 At Telesat, we take pride in being an equal opportunity employer that values equality in the workplace. We are committed to providing the best candidate experience possible including any required accommodations at every stage of our interview process. All qualified applicants that have been selected for an interview that require accommodations, are advised to inform the Telesat Talent team accordingly. We will work with you to meet your needs. All accommodation information provided will be treated as confidential.

Understanding of DevOps practices and tools (e.g., Jenkins, Git, Ansible) is a plus.

Monitor application health and performance; identify, diagnose, and resolve application-related issues promptly.

This listing is sourced directly from Telesat's careers page and normalized into a canonical job model.