Hawthorne Machinery Co.

Service Supervisor

Hilo, Hawaii · Contract

Sponsorship not specified$65k-$75kDetected 135 days ago

ERPCustomer Support

About the role

Ensures successful operations of daily branch responsibilities by daily review of all timecards and service reports, daily work in progress (WIP) review, and reviewing work orders prior to closing.
Assists with managing costs by identifying work orders that are higher than the estimated or quoted cost and reviewing the work schedule to update WIP priorities, segments, parts, deliveries, and completion deadline.
Inputs data to computer by compiling and sorting information, establishing entry priorities, and completing input.

Provides first level, on-island support for customer issues and disputes.
We Build Better Communities
If you are looking to build your future with an established, thriving company with countless opportunities for growth and advancement, you've come to the right place!

Remains in standing position if required to perform various functions of the job.
Standing: Remains in standing position if required to perform various functions of the job.

Must have a high school diploma or equivalent.
Must have a minimum of 3-5 years experience in a CAT Dealer with demonstrated successful ability as a Service Coordinator.
Must have a valid Drivers License with a good driving record.
Must have PC skills.
Must have the ability to communicate clearly, both orally and in writing.
Must have the ability to multi task and establish priorities.
Must have an excellent customer service aptitude and proper business etiquette.

Hawthorne Cat hires individuals who share our vision of Building Better Communities with our Customers and our values of Passion, Respect, Integrity, Dedication and Excellence (PRIDE).
That's why at Hawthorne Cat we are committed to a comprehensive employee benefit program that helps our employees stay healthy, feel secure, and maintain a work/life balance.

Maintains customer satisfaction by establishing rapport with customers and others in a position to help meet customer needs.
Prepares work orders by inputting data, contacting customers for purchase order numbers, obtaining credit approval if needed, collecting payment for cash jobs, and making copies for files.
Be Part of the Hawthorne Difference!
At Hawthorne Cat, we're always looking for exceptionally skilled, hardworking individuals interested in contributing to our success and the success of the communities that we serve.

www.hawthornecat.com/careers
Reasonable accommodations for essential functions of the position will be considered.
Hawthorne Cat® is an Equal Employment Opportunity/Affirmative Action Employer.
Hawthorne Cat® Participates in E-Verify.

This listing is sourced directly from Hawthorne Machinery Co.'s careers page and normalized into a canonical job model.