Veriff

Senior Technical Account Manager

USA (Remote) · Senior

Sponsorship not specified$135k-$175kDetected 26 days ago

RESTStakeholder ManagementAccount ManagementOnboardingCustomer SupportAPI TestingResearchCommunicationCollaborationProblem Solving

About the role

With a customer-first approach, we provide tailored solutions that instill trust and inspire businesses to join our cause.
Our strategy is built on innovative thinking, meticulous research, and cross-team collaboration, ensuring that we work towards a unified vision.
Different opinions, perspectives and personalities push us forward.

Facilitating communication between Account Management and Product, track action items resulting from customer engagements and escalations, as well as support preparation and delivery of customer communications
At Veriff, our Go-to-Market (GTM) Division is the driving force behind our mission to create a safer, more trustworthy online world.
We are seeking an experienced and dynamic Senior Technical Account Manager to join our AMER Account Management team to support our key enterprise customers.

6+ years of experience as Principal Technical Support, Solutions Engineering, Software Engineer, or Technical Account Management for a SaaS software company
Bachelor's degree in Computer Science, Engineering, Math, or a related field (or equivalent experience)
Excellent communication skills, both written and verbal, with the ability to translate complex technical information to non-technical stakeholders.
Strong problem-solving skills and the ability to handle multiple priorities in a fast-paced environment.
Strategic thinking with the ability to align technical projects to business objectives
Knowledge of APIs
Experience with customer-facing technical support or troubleshooting
Experience within the IDV industry

1 day off per year for volunteering activities
The base salary for this role is $135,000 - $175,000 + commission.
Please note that our salary ranges are based on current market data and the offered compensation may vary based on experience, skills, location, and other factors permitted by law.
We are the preferred identity verification platform partner for the world's most innovative growth-driven organizations helping conveniently verify and safeguard users anywhere in the world.
We support the broadest number of identity documents from nearly every country and territory in the world - and this is continually increasing!
With a diverse team in the United States, United Kingdom, Spain, and Estonia, as well as robust backing and funding from investors including Accel, Alkeon, IVP, Tiger Capital, and Y Combinator, we're dedicated to helping businesses and individuals build a safer and more secure world.

Stock options that ensure you share in our success
Learning and Development and Health & Sports budgets that you are free to tailor to your own needs
Medical insurance to ensure you're feeling great physically and mentally
Team Veriff, we offer you the opportunity to have a real impact and advance your career, while looking after you along the way with a range of benefits designed with you in mind.
Regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability.

Creating and maintaining project plans with clear milestones, deliverables, and critical paths for both customers and internal teams
Working with our large, enterprise customers to set and achieve clear project milestones, supporting their onboarding, growth, performance optimization, and overall success with Veriff's solutions
Driving customer journey support by leading customers from onboarding to adoption and value realization while coordinating with support and engineering teams to troubleshoot issues and ensure sustained success.
We are a dynamic, global team dedicated to growing our customer base and enhancing our brand's global presence.

This listing is sourced directly from Veriff's careers page and normalized into a canonical job model.