Bswift
Senior Director, Service Center Technology
Remote- US · Director
Sponsorship not specifiedDetected 5 days ago
Leadership
About the role
- bswift is a leading benefits administration company that specializes in providing tailored solutions for our clients. Our mission is to simplify the complex world of employee benefits and deliver exceptional service to our clients. We are seeking a highly technical and strategic leader to join our team as the Senior Director, Service Center Technology.
- Own the platforms and outcomes that power the bswift Service Center experience. This role leads the growth of our intelligent virtual agent (IVA) capabilities, drives hands-on development and administration of our contact center platform, and provides oversight of the broader portfolio of Service Center technologies.
Responsibilities
- Own the platforms and outcomes that power the bswift Service Center experience.
- This role leads the growth of our intelligent virtual agent (IVA) capabilities, drives hands-on development and administration of our contact center platform, and provides oversight of the broader portfolio of Service Center technologies.
- Lead the strategy, growth, and continuous optimization of the Cognigy IVA program
- Partner with operations to identify new use cases and measure results
- Own hands-on development, configuration, and administration of NICE inContact ( CXone )
- Lead enhancements, integrations, and implementations across the portfolio
- Leadership, Solution Design & Partnership
- Lead, coach, and develop the team supporting contact center and AI platforms
- Serve as a technical consultant across sales, implementation, and operations, and own vendor and managed service performance
Compensation
- Support Annual Enrollment readiness and serve as the primary technical resource for complex challenges
Benefits
- Manage interaction routing, IVR workflows, integrations, and platform health
Company info
- bswift is a leading benefits administration company that specializes in providing tailored solutions for our clients.
- Our mission is to simplify the complex world of employee benefits and deliver exceptional service to our clients.
- We are seeking a highly technical and strategic leader to join our team as the Senior Director, Service Center Technology.
- This is a hands-on leadership role combining platform ownership, solution architecture, development, and people leadership.
This listing is sourced directly from Bswift's careers page and normalized into a canonical job model.