UGA Finance
Account Servicing Representative I
Parkville, MO · Full-time
Sponsorship not specifiedDetected 14 days ago
Outbound SalesCustomer SupportCommunicationProblem SolvingCritical ThinkingTime ManagementMicrosoft Office
About the role
- The Account Servicing Representative I will handle all aspects of inbound and outbound customer calls in a professional and efficient manner for the purpose of resolving customer concerns and verifying consumer information.
- Principle Responsibilities: Handle incoming and outgoing calls to customers with current and past due accounts and leave messages as necessary.
- Answer consumer questions regarding problems with their accounts.
Responsibilities
- Provide excellent service to consumers to create a memorable experience.
- Perform skip tracing to locate assets and consumers.
- Maintain broad and in-depth knowledge of client products and services.
- Strong interpersonal skills with a proven ability to collaborate with a team.
- Working Environment and Requirements to Perform Job Responsibilities Ability to work assigned shift.
Requirements
- High school diploma or equivalent required.
- Complete all required training as assigned.
- Ability to work in a shared office, private office, and/or cubicle in accordance with job duties and responsibilities.
- Ability to see computer screen, read, and complete forms Ability to lift up to 10 pounds with the ability to push, pull, bend, reach, and sit.
- Ability to sit for prolonged periods of time/work at a desk.
- Ability to answer the phone in a busy environment - hear callers and be responsive.
- Ability to work in a high intensity/fast paced work environment and be able to multi-task and prioritize.
Nice to have
- 1+ year contact center experience preferred.
- Work Experience: 1+ year contact center experience preferred.
Skills
- Excellent organizational and time management skills.
- Excellent verbal and written communication skills, including active listening.
- Excellent customer service skills; service-oriented and able to resolve customer grievances.
- Demonstrated critical thinking and problem-solving skills.
- Proficient in Microsoft Office Suite or related software.
- Basic understanding of clerical procedures and systems such as recordkeeping and filing.
- Knowledge, Skills, and Abilities: Excellent organizational and time management skills.
Benefits
- Handle incoming and outgoing calls to customers with current and past due accounts and leave messages as necessary.
- Training and Education: High school diploma or equivalent required.
Company info
- We're looking for someone who can skillfully balance results-driven strategies with empathy, all while staying aligned with regulatory requirements and internal compliance standards.
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This listing is sourced directly from UGA Finance's careers page and normalized into a canonical job model.