Zayo
Customer Account Manager
United States · Senior · Contract
Sponsorship not specified$98k-$140kDetected 7 days ago
Data EngineeringAccount ManagementLeadershipCommunication
Stay score
odds of building a lasting career here
42Risky
Cap-exempt (no lottery)0
Sponsors this role58
Entry-level history0
PERM / green-card track0
Lottery odds (Level II)66
Fits your clock70
Thin sponsorship signal and lottery-bound (~30% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
Personalize to your clock →Employer immigration record
from this employer's Department of Labor filings
Files H-1B transfers
1 transfer filing in the last year, covering 1 worker. Median labor-condition decision: 318 days. An employer that already files transfers is one that can take over an existing H-1B.
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
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About the role
- Zayo's 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers.
- Zayo's communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access.
- Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.
Responsibilities
- Own the multi-year lifecycle, renewal, retention and revenue-protection strategy for assigned strategic accounts.
- Build and maintain senior executive, commercial, technical and operational relationships across the customer organization.
- Lead the highest-complexity renewals, contract negotiations, RFP/RFQ responses, network transitions and customer governance forums.
- Lead material churn-risk mitigation and advise on pricing, term, margin, capital recovery, credits, ETL, portability, exceptions and order treatment.
- Identify strategic expansion and technology opportunities and partner with Sales to advance them.
- As part of the application, hiring, onboarding, and/or employment process, Zayo or its affiliates, partners, and vendors may collect, store, and use biometric identifiers and biometric information (collectively, "Biometric Data"), such as fingerprints, facial geometry scans or other unique biological characteristics.
Requirements
- Typically 10+ years of experience in Customer Retention, Strategic Account Management, Client Services, Sales or a comparable customer-facing role.
- Depending on the accounts to be assigned: Demonstrated success leading hyperscale, large-carrier or similarly complex and high-revenue customer relationships.
- Proven ability to lead complex commercial negotiations and protect material recurring revenue.
- Advanced financial, contractual, technical and operational judgment, including network architecture and customer operating environments.
- Exceptional executive communication, facilitation, influence and cross-functional leadership skills.
- Ability to lead enterprise-wide initiatives without direct authority and to mentor senior peers.
- Estimated base salary range: $98,000 - $140,000 USD/annually.
- #LI-Remote
- The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan.
- Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off.
- The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
Nice to have
- Extensive digital / communications infrastructure experience required or strongly preferred based on account assignment.
Compensation
- $98,000 - $140,000 USD/annually.
- The base pay range shown is a guideline and reasonable estimate for this role.
- It takes into account the wide variety of factors that are considered in making compensation decisions.
- Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs.
- Non- sales roles may be eligible to participate in a discretionary annual incentive plan.
- Sales roles may be eligible to participate in a sales incentive plan.
Benefits
- Retirement 401(k) Savings Plan
- Generous paid time off policy including paid parental leave
Company info
- If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us.
Equal opportunity
- Zayo is an equal opportunity employer to all protected groups, including protected veterans and individuals with disabilities.
This listing is sourced directly from Zayo's careers page and normalized into a canonical job model.