Tipalti
Customer Support Engineer
Tbilisi, Georgia
Sponsorship not specifiedDetected 8 days ago
Product ManagementProduct StrategyTaxProcurementRecruitingCustomer SuccessCustomer SupportZendeskCommunicationProblem SolvingAccounts Payable
About the role
- Tipaltians are passionate about the work they do, and keen to get the job done.
- Tipalti is posting this job opening for and on behalf of SDS (Cyprus) Limited and/or SDS Tbilisi Limited, LLC (both are hereinafter referred to as "SDS").
- Any potential employment and/or consulting arrangements entered into, as it relates to this job opening, will be between you and SDS.
Responsibilities
- Provide specialized support on technical and product issues, including managing customer escalations
- Lead and coordinate cross-functional efforts to resolve complex customer issues, collaborating with Customer Success, Product, and Engineering teams
- Create and contribute to knowledge base articles to support team scalability and self-service
- Customer Support Engineer
- Tipalti partners with leading financial institutions such as Citi, Wells Fargo, J.P. Morgan, and Visa, enabling over 5,000 global companies to efficiently and securely pay millions of suppliers and payees across 200+ countries and territories, in 120 currencies.
Requirements
- Proven experience managing multiple tickets simultaneously while maintaining high service quality (CSAT)
- Experience in troubleshooting integration, data sync, and application-related issues
- Experience with ticketing systems such as Zendesk or similar platforms
Benefits
- Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact.
Company info
- Our mission is to elevate how finance teams operate in the global economy.
- We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency.
- We are the AI-powered platform that automates finance.
- Tipalti is fueled by a commitment to our customers and a desire to build lasting connections.
- Our client portfolio includes high-velocity businesses such as Amazon Twitch, GoDaddy, Roku, WordPress.com, and ZipRecruiter.
- We work hard for our 99% customer retention rate which is built on trust, reliability and innovation.
- Tipalti means we handled it" - a mission to which we are constantly committed.
- Accommodations
- Tipalti champions inclusive teams, in which every voice counts.
- We are committed to recruiting diverse candidates with varied personal experiences and abilities.
- We welcome applications from candidates belonging to historically underrepresented or disadvantaged groups, and maintain an equitable Talent Acquisition process that is free from discrimination.
- As an equal opportunities employer, Tipalti complies with employment and human rights laws across the various jurisdictions in which we operate.
- Should you require reasonable adjustments or accommodations during the recruitment process, including access to alternate formats of materials, meeting spaces, or other accommodations that could better enable your full participation, please reach out to hr@tipalti.com for assistance.
- We may use artificial intelligence and automated systems (collectively "AI") to screen, assess, and select candidates during our recruitment process.
Visa & Work Authorization
- Tipalti partners with leading financial institutions such as Citi, Wells Fargo, J.P. Morgan, and Visa, enabling over 5,000 global companies to efficiently and securely pay millions of suppliers and payees across 200+ countries and territori
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This listing is sourced directly from Tipalti's careers page and normalized into a canonical job model.