Palo Alto Networks

Palo Alto Networks

Principal Product Manager, Services

Office - USA - CA - Headquarters · Principal · Full-time

No sponsorship$177k-$286kDetected 2 days ago
CybersecurityNetwork SecurityProduct ManagementProduct StrategySalesforceCustomer SupportLeadershipCollaborationProblem SolvingMentoring

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odds of building a lasting career here

61Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role88
Entry-level history0
PERM / green-card track0
Lottery odds (Level IV)94
Fits your clock70

Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Green-card filing pattern in this occupation

Context, not a finding about this posting: of this employer's 143 green-card filings in this occupation, 100% were for a worker who already held the job.

Green-card follow-through: 93%

Of 76 labor certifications old enough to have been used, 5 expired without the employer filing the next step. Median time from filing to decision: 491 days.100% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.

Files H-1B transfers

266 transfer filings in the last year, covering 1222 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • We are looking for a visionary strategist and Service Product Owner to redefine our Support and Services GTM model for an AI-first, 'agentic' future. As the Principal Product Manager, you will act as an internal consultant and the strategic bridge between Product Management, Engineering, Customer Support, and GTM teams. You will focus specifically on a dedicated product set within Network Security, intimately understanding its product priorities and long-term roadmap to design and deliver perfectly aligned support and service models.
  • Crucially, you are not building the software products
  • rather, you are the architect of the strategic service, support, and monetization models that surround them. Operating within a highly focused pod model, you will manage dedicated NPI Program Manager(s) while leading the evolution of our Support offerings from a traditional access-based model to one that is outcome-oriented and significantly enabled by AI. By combining the strategic, market-driven oversight of a top-tier consultant with the operational rigor of a Product Manager, you will ensure our global delivery teams are enabled, aligned, and strategically positioned to deliver exceptional service for every new NetSec launch.

Responsibilities

  • NetSec Portfolio Ownership: Serve as the definitive service and support owner for a specific product set within NetSec.
  • Develop a deep, intimate understanding of the product roadmap, engineering priorities, and feature releases to anticipate service delivery needs.
  • Internal Consulting & Standardization: Act as a strategic advisor to core Product Managers upstream. Develop and implement standardized "service permutations," empowering PMs to self-select proven delivery models.
  • Product & Priority Alignment: Deeply understand the core product architecture and overarching business priorities to intelligently develop service delivery strategy.
  • Orchestrate GTM Execution: Develop the core strategy for, and orchestrate, scalable Services launches. Ensure the field and Services delivery teams are strategically positioned and fully enabled.
  • Market Analysis & Trend Identification: Continuously review industry trends related to AI, agentic support, and service monetization to develop operational improvements.
  • Architectural Evolution & Automation: Lead the roadmap to transition legacy, human-heavy support processes towards an agentic model.

Requirements

  • Bachelor's degree with 8 years of experience, or Master's degree with 6 years of experience, or PhD with 3 years of experience.
  • Track record of defining overarching strategic visions and driving them through to successful execution
  • Demonstrated experience with AI-driven technologies, GenAI applications, agentic workflows, or automation.
  • Demonstrated hybrid background combining Management Consulting, Product Management, or Go-To-Market Strategy, with a focus on enterprise technology, cybersecurity, or service delivery.
  • Exceptional problem-solving skills with a data-first approach to analyzing market trends, competitive landscapes, and commercial opportunities.
  • Strong executive presence with a proven ability to build stakeholder alignment, translate technical capabilities into C-level outcomes, and influence decision-making across disparate teams without direct authority.

Nice to have

  • Demonstrated ability to evaluate existing product lines and advise on/build the operational frameworks and service models required to support them.
  • To stay ahead of the curve, it's critical to know where the curve is and how to anticipate the changes we're facing.
  • For the fastest-growing cybersecurity company, the curve is the evolution of cyberattacks and the products and services that proactively address them.
  • Our Services Product Management team operates at the intersection of product innovation and customer success.
  • Compensation Disclosure
  • $176,800.00 - $286,000.00/yr
  • We're trailblazers that dream big, take risks, and challenge cybersecurity's status quo.
  • Palo Alto Networks is an equal opportunity employer.

Compensation

  • The compensation offered for this position will depend on qualifications, experience, and work location.
  • For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be the annual range listed below.
  • The offered compensation may also include restricted stock units and a bonus.
  • $176,800.00 - $286,000.00/yr

Benefits

  • A description of our employee benefits may be found here.
  • We are committed to providing reasonable accommodations for all qualified individuals with a disability.

Company info

  • In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!
  • We believe collaboration thrives in person. That's why most of our teams work from the office full time, with flexibility when it's needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.
  • At Palo Alto Networks®, we're united by a shared mission-to protect our digital way of life.
  • We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking.
  • Here, everyone has a voice, and every idea counts.
  • If you're ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you're in the right place.
  • In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry.
  • This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion.
  • We weave AI into the fabric of everything we do and use it to augment the impact every individual can have.
  • If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!
  • We believe collaboration thrives in person.
  • That's why most of our teams work from the office full time, with flexibility when it's needed.
  • This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.
  • Operating as strategic consultants to the business, we provide the essential architecture for our products by defining the service Go-To-Market (GTM) strategy, anticipating market shifts, and implementing scalable, highly automated service solutions that align with our clients' evolving needs.
  • As threats and technology evolve, we stay ahead to accomplish our mission.
  • The compensation offered for this position will depend on qualifications, experience, and work location.
  • For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be the annual range listed below.
  • The offered compensation may also include restricted stock units and a bonus.
  • Our Commitment
  • It's simple: we can't accomplish our mission without diverse teams innovating, together.
  • If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.

Visa & Work Authorization

  • Is role eligible for Immigration Sponsorship?
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This listing is sourced directly from Palo Alto Networks's careers page and normalized into a canonical job model.