Trek
Customer Care, Guide
Waterloo, Wisconsin
Sponsorship not specifiedDetected 8 days ago
SalesResearchCommunicationCollaborationProblem SolvingOrganizational Skills
About the role
- When you're on our team, you're taken care of, encouraged to learn and grow, and given lots of opportunities to do so.
- Give us your best, and we'll give it right back.
- This position is based at Trek Headquarters in Waterloo, Wisconsin.
Responsibilities
- Partner with internal teams to troubleshoot retailer issues and ensure a seamless customer experience.
- Build trusted relationships with dealers through proactive communication via phone, chat, and email.
- Collaborate closely with Inside Sales Representatives, Territory Managers, Warranty, and E-Commerce teams to support retailer success.
- Research customer inquiries using internal systems and resources to deliver accurate and efficient resolutions.
- Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
- Deep partner retail discounts
Requirements
- Previous bike experience is a plus, but not required.
Compensation
- This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.
Benefits
- Flexible and fun company culture
- Competitive health care
- PPO & HDHP medical plan options, Dental insurance, Vision insurance
- Flexible Spending Accounts (FSA)
- Free life insurance & optional term life insurance
- Competitive vacation package
- 401(k) with match and Employee Stock Ownership Plans (ESOP)
- 12 weeks of maternity leave with 100% pay
- Flexible holiday schedule - 10 company holidays
- Tuition Reimbursement up to $15,000! (Undergraduate & Masters programs)
- This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.
- A passion for learning about Trek products and the cycling industry.
Company info
- The ability to build lasting relationships with both customers and internal partners.
- We are an E-Verify employer.
Equal opportunity
- We are an Equal Employment Opportunity ("EEO") Employer.
This listing is sourced directly from Trek's careers page and normalized into a canonical job model.