Panduit

Customer Experience Advocate

USA IL Tinley Park WHQ · Full-time

No sponsorship$22k-$25kDetected 5 days ago

CRMOutbound SalesSAPLogisticsERPCustomer SupportCommunicationCollaborationProblem SolvingMicrosoft Office

About the role

Join Our Dynamic Team as a Customer Experience Advocate at Panduit!
If you're a reliable, curious problem-solver who enjoys helping others and thrives in a collaborative environment, we'd love to hear from you.
New hires are expected to be on-site Monday through Thursday throughout training and the initial ramp-up period, with remote work on Fridays.

Own the Customer Journey: Manage the customer experience across the order lifecycle, including order management, product inquiries, returns, issue resolution, and inbound and outbound customer communications via phone and email, ensuring timely delivery and smooth transactions.
Collaborate Across Teams: Partner with cross-functional teams to resolve issues and meet customer needs.
Drive Solutions & Action: Investigate customer concerns, identify root causes, and resolve issues related to freight, inventory, commercial exceptions, and other service challenges with urgency and professionalism.
Monitor & Improve Satisfaction: Use customer feedback and operational insights to identify improvements and support corrective actions.
Support & Lead: Support a diverse customer portfolio while contributing to key accounts and strategic initiatives.
Coachable & Curious: Open to feedback, eager to learn, and motivated to develop technical expertise in a collaborative environment.

Associate's degree or relevant equivalent experience in lieu of a degree.
Demonstrated ability to assess situations, identify root causes, make sound decisions, and resolve customer issues independently while recognizing when collaboration or escalation is needed.
Applicants must be currently authorized to work in the United States on a full-time basis.

Experience with ERP systems (Oracle, SAP, or similar), CRM platforms, and Microsoft Office applications preferred.
Ability to quickly learn new technologies and systems is essential.
Systems: Experience with ERP systems (Oracle, SAP, or similar), CRM platforms, and Microsoft Office applications preferred.

Strong verbal and written communication skills, learning agility, and the ability to adapt to changing priorities.
Customer-Focused: Passion for helping others and delivering exceptional service in a fast-paced environment.
What We Can Offer You
Competitive Pay &

The expected hourly pay range for this role is $22.00-$25.00. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, qualifications, as well as market and business considerations.
Compensation: The expected hourly pay range for this role is $22.00-$25.00.

Enjoy a robust Total Rewards Program that includes health, financial benefits, and more.
Generous Time Off: Take advantage of our generous vacation, sick days, holidays, plus a volunteer day to give back to the community.
Retirement & Growth: 401(k) match, profit sharing, and abundant growth and development opportunities to help you advance your career.
Parental Leave: Because we care about your family and your future.
Education: Associate's degree or relevant equivalent experience in lieu of a degree.
We value aptitude, professionalism, and learning agility as much as direct industry experience.
Your Skills: Strong verbal and written communication skills, learning agility, and the ability to adapt to changing priorities.
Work-Life Balance: Flexible hybrid work options to help you achieve the perfect work-life balance.

Be the Customer Champion: Serve as a trusted point of contact for customers and sales teams, providing timely communication and support.
What We Are Looking For
Positive Attitude & Professionalism: Maintain a positive, professional approach with customers and teammates while contributing to a collaborative team environment.
Join us and apply online to be part of the Panduit team.

As an Equal Opportunity Employer, we are committed to fostering a workplace culture where inclusion, belonging, and accountability are woven into everything we do.

Applicants must be currently authorized to work in the United States on a full-time basis.

This listing is sourced directly from Panduit's careers page and normalized into a canonical job model.