ABACUS
Support Services Coordinator
Atlanta, Georgia, United States
Sponsorship not specifiedDetected 5 days ago
Customer SupportCommunicationProblem Solving
About the role
- This role requires attention to detail, timely communication, and proactive problem-solving.
- Conduct triage exclusively for tickets in the "Manual Review" status, assessing urgency, impact, and appropriate categorization.
- Ensure these tickets are properly reviewed and routed to the correct resource or team, and confirm all necessary details are present for efficient follow-up.
Responsibilities
- Manage the dispatch of onsite service tickets, collaborating with third-party vendors to ensure precise and efficient scheduling.
Requirements
- 2-4 years of customer service experience required.
- Reach out to clients via phone and email for tickets marked Waiting on Client to obtain required information.
Nice to have
- Associate's Degree in a computer-related field preferred.
- 1-3 years of ticket management or triage processes preferred.
Skills
- Strong customer service orientation and communication skills.
- Excellent organizational and multitasking skills.
- Comfortable calling clients to coordinate or follow up on service tickets.
- Ability to type at least 50 WPM.
- Capable of sitting at a desk and using a computer for prolonged periods.
- Knowledge, Skills, And Abilities:
Benefits
- If there's no activity within 2 days, leave a note in the ticket and escalate via Teams if necessary.
This listing is sourced directly from ABACUS's careers page and normalized into a canonical job model.