Elekta
Regional Service Manager
San Jose - Home Based
Sponsorship not specifiedDetected 31 days ago
Customer SupportLeadershipCommunication
About the role
- Please click here to apply through our internal career site Find Jobs - Elekta.
- We currently have the following opportunity available - please contact us for more details!
- This position warrants the highest level of professional representation between the customer and the Company in all aspects of customer relations.
Responsibilities
- Transaction management, support of sales and service sales.
- Manage and direct the Field Service Engineers within the assigned geographical region.
- Provide support and guidance for all field personnel.
- Manage installations, calibrations, and preventative maintenance activities to ensure compliance and customer satisfaction.
- Inspire, motivate, and develop team providing appropriate direction, support, and involvement.
- Develop a high-performance culture that demonstrates teamwork and success.
- Actively collaborate with other functions across the globe and build partnerships within the Zone Communities, Regional Teams, Global Teams, and the Business lines.
- Lead the regional team by demonstrating integrity and professionalism.
- To support addressing customer expectations, drive team to reduce resolution time.
- Own the customer experience by supporting team to enhance service delivery.
Requirements
- The physical demands and work nvironment characteristics described here are representative of those that must be met by an employee to uccessfully perform the essential functions of this job.
- The Regional Service Manager must be customer focused and be able to manage the regional service business in the assigned geographical region.
- Employee is required to comply with all customer vendor credentialing equirements and Elekta's COVID-19 (U.S.) Vaccination Policy.
- ravel: Travel for customer and employee meetings is required.
- While performing the duties of this job, employee is occasionally required to stand, valk, sit, and use hands to handle objects and tools
- Vendor Credentialing: Employee is required to comply with all customer vendor credentialing equirements and Elekta's COVID-19 (U.S.) Vaccination Policy.
- While performing the duties of this job, employee is occasionally required to stand, valk, sit, and use hands to handle objects and tools; reach with hands and arms, talk and hear.
Skills
- Bachelor Degree or equivalent experience.
- Ability to represent the organization in a professional and positive manner.
- Ability to organize and prepare reports.
- Must be willing to travel when required and work independently.
- Proven ability to organize, motivate, and direct people internally, and effectively represent the division in outside contacts.
Compensation
- Mentor Field Service Engineers including:Ongoing performance feedback.Annual evaluations and compensation planning.Career Development.
Benefits
- Specific vision abilities required by the job nclude close vision and the ability to adjust focus.
Company info
- Are you a current Elekta employee?
- Want to join a team with a mission to improve and save lives?
- We continually look for motivated and skilled individuals who are interested in supporting our customers - healthcare professionals who use our products to help patients and their communities.
- The role is home based but the role is xpected to travel to visit with customers and employees ~70% of the time.
- Execute initiatives to ensure appropriate communication with customers.
- Ongoing onsite and face to face meetings with customers to ensure positive resolution of service issues and focused customer touch.
This listing is sourced directly from Elekta's careers page and normalized into a canonical job model.