Onetp
Customer Support Specialist II - Medical
TPCA Toronto · Mid · Full-time
Sponsorship not specifiedDetected 16 days ago
CRMCustomer SupportCommunicationProblem Solving
About the role
- We emphasize the importance of our employees, fostering enduring relationships within our teams and communities.
Responsibilities
- Support account structures, including distributors and group channels
- Process and manage email-based orders and non-voice queues (chat/email)
- Perform case triage and prioritization across high-volume queues
- Customer Support Specialist II
- Please note that we may use artificial intelligence ("AI") tools to support certain aspects of the recruitment process, such as sourcing candidates, reviewing applications, analyzing resumes, and summarizing interviews.
- We take steps designed to help ensure that our use of AI tools is appropriate, fair, and consistent with applicable privacy, human rights, and employment laws.
Requirements
- Proven ability to resolve complex customer issues end-to-end.
- Proficiency in CRM systems and case management tools is important.
- Progressive work environment- If you have skills to prove we have all ladders for you to grow
Nice to have
- Familiarity with CRM automation and workflow optimization
- Experience in returns, credits, or billing resolution processes
- Omnichannel experience (voice, chat, email concurrently)
- Established career path supported by self-assessments, virtual training, and guided curriculum that allows for vertical and horizontal growth through multiple lines of business.
- Robust career path with a full development plan and the opportunity to grow in the organization.
- Positive and supportive environment
- Fixed schedule Monday to Friday, 9 hrs shift from 9 AM to 6 PM.
Skills
- Join Teleperformance - Where Excellence Meets Opportunity!
- Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.
- Why Choose Teleperformance?
- Our dedication to employee satisfaction distinguishes us.
Compensation
- Competitive salary with incentive programs
Benefits
- Paid training, 2 weeks' vacation leave.
- Continuous learning through progressive training that is specific to your tenure and skills.
- Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.
- Diversity, Equity & Inclusion
Company info
- Autonomous
- We encourage and trust your decision-making skills.
- Flexible
- We believe in results
- Innovative
- All ideas matter
- Inclusive
- Everyone is Included and everyone wins
- TP is a worldwide leader in client experience management and contact center business process outsourcing.
- With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.
- We also provide services in 300 languages and dialects.
- Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.
- Our Work Culture
Equal opportunity
- If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.
- Equal Opportunity Employer
- Job Application Accommodation:
Visa & Work Authorization
- ployees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences
This listing is sourced directly from Onetp's careers page and normalized into a canonical job model.