Wellright
Vice President, Customer Success
Remote (United States) · Exec
Sponsorship not specifiedDetected 25 days ago
Product StrategyCRMAccount ManagementForecastingOnboardingCustomer SuccessCustomer SupportLeadershipCommunicationCollaborationProblem SolvingMentoring
About the role
- This leader will provide practical recommendations for improving service delivery, operational effectiveness and customer outcomes.
- Success in this role requires exceptional people leadership, relationship management, and execution skills.
- WellRight is a corporate wellness leader delivering customizable and complete wellness programs, used by organizations to improve the health and well-being of their employees and clients.
Responsibilities
- Lead the performance and operational execution of the Customer Success and Customer Support teams.
- Lead, coach, and develop Customer Success and Customer Support leaders and team members, creating a culture of accountability, professional growth, talent development, and succession planning.
- Execute customer retention and engagement strategies that drive renewal performance, long-term client partnerships and recurring revenue retention.
- Build and maintain trusted relationships with key clients, partners, and internal stakeholders, serving as a senior escalation point and ensuring alignment across customer, operational, and business objectives.
Requirements
- They are energized by fast-paced environments and lead with a high degree of ownership, collaboration, and emotional intelligence.
Nice to have
- advanced degree preferred Travel required up to 5%
Compensation
- Competitive Salaries We ensure fair and competitive compensation for your skills and contributions.
- 401(k) program matching 100% with Company contribution of up to 4%.
- All matches are immediately vested.
- We're dedicated to supporting your financial future.
- At WellRight, we believe pets are an extension of the family, and we provide resources to help you better support and care for your furry friends.
- Immediate access to a Udemy Business license As we grow, your professional development is vital to our collective success.
Benefits
- Unlimited PTO + 11 Company Paid Holidays We believe in mutual trust between employer and employee.
- Employees are encouraged to take time off to maintain a healthy work-life balance.
- VTO (Volunteer Time Off) As part of our WellRight Gives Back program, employees may participate in scheduled volunteer opportunities or on their own time, at a minimum of 3 hours per quarter.
- Flexible work schedule We support a high level of autonomy and responsibility, believing that flexibility and asynchronous work lead to the best outcomes.
- Whole Wellness We offer affordable health, dental, and vision options.
- We pride ourselves on reducing your healthcare burdens by offering a robust variety of benefits plan options designed to support diverse individual needs.
- Pet Wellness We offer access to a comprehensive pet wellness plan that reimburses employees for preventive and routine pet care.
Company info
- WellRight is based in Chicago with a remote team distributed across the country.
- We are dedicated to building a diverse, equitable, and inclusive workplace.
- People of all backgrounds, experiences, abilities, and perspectives are welcome here.
- We are an equal opportunity employer and encourage applicants from all backgrounds to apply.
- We value every WellRight team member's unique talents, contributions, and viewpoints.
- If you're passionate about technology and wellness, we encourage you to apply even if you don't meet every listed requirement.
- You never know what opportunities might arise in the future!
- Our mission is to help people live their best lives with industry-leading technology through personalized, holistic well-being.
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This listing is sourced directly from Wellright's careers page and normalized into a canonical job model.