T. Rowe Price

T. Rowe Price

Head of Client Service & Seller Experience Technology

Baltimore, MD · Senior

Sponsorship not specified$201k-$342kDetected 64 days ago
SalesforceCRMSalesNegotiationVendor ManagementLeadershipCommunication

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odds of building a lasting career here

56Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role72
Entry-level history0
PERM / green-card track0
Lottery odds (Level IV)94
Fits your clock70

Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.

Lottery odds assume a STEM candidate.

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About the role

  • Rowe Price, we identify and actively invest in opportunities to help people thrive in an evolving world.
  • We take an active, independent approach to investing, offering our dynamic perspective and meaningful partnership so our clients can feel more confident.
  • We believe doing the right thing for our clients and our associates is good business.

Responsibilities

  • Strategic Roadmap Ownership: In partnership with business leaders and Product Owners, establish and drive a unified roadmap that aligns strategy, investments, and delivery across customer engagement, seller enablement, contact center capabilities, Amazon Connect, Salesforce, analytics, automation, and AI.
  • Build consensus on priorities, trade-offs, and sequencing to maximize customer value, workforce productivity, operational stability, and ROI while ensuring decisions are made in support of enterprise outcomes rather than platform-specific objectives.
  • Contact Center Experience and Amazon Connect Platform: Own the Amazon Connect platform roadmap and lead the modernization and continuous improvement of the technology stack, including platform evolution, routing and journey integration, agent tooling, quality and analytics capabilities, and AI-enabled service automation.
  • Ensure the agent experience and the customer experience are designed together, and that service quality, availability, and resilience targets are consistently met.
  • Seller Experience and Salesforce Platform: Own the Salesforce platform roadmap and the broader seller technology portfolio, including sales process workflow, data and analytics integration, and automation that removes friction from the seller's day.
  • Partner with sales operations and distribution leadership to convert platform capability into measurable sales effectiveness and seller productivity.
  • Leadership and Talent Development: Lead, coach, and develop Engineering Managers and technical leaders within the pillar.
  • Build succession depth, create clear career progression, and establish consistent engineering, delivery, and operational practices.
  • Build and develop high-performing teams with an unwavering focus on ownership, execution excellence, effective communication, and delivering high-quality results.
  • By centralizing customer information and sales activities, it helps sellers focus on building relationships, accelerating deal cycles, and driving revenue growth.

Requirements

  • Progressive technology leadership experience, including leading managers and multi-team engineering organizations in a regulated financial services or comparable enterprise environment.
  • Deep hands-on knowledge of contact center technology platforms, including routing, telephony and voice, agent desktop, workforce and quality management, and contact center analytics.
  • Practical experience applying automation and AI-enabled capabilities to service and sales workflows, with sound judgment on risk, data protection, and governance.
  • Proven ability to influence senior business stakeholders across sales, service operations, product, and risk, and to broker priorities among competing agendas.
  • Experience in financial services, preferably asset management or another highly regulated industry
  • FINRA licenses are not required and will not be supported for this role.
  • Required:
  • Bachelor or Masters degree in Computer Science, Engineering or a related discipline (or the equivalent combination of education and relevant experience) and 12+ years of progressive professional experience to include people leadership.
  • Strong command of the Salesforce platform and the surrounding seller technology ecosystem, including sales process workflow, CRM data integration, and adoption enablement.
  • A demonstrated record of owning and delivering a multi-year modernization roadmap that produced measurable service, productivity, or revenue outcomes.
  • Financial and vendor management discipline, including budget ownership, business case development, and negotiation of platform and professional services agreements.
  • Proven track record of building and developing high-performing teams.
  • Preferred:
  • FINRA Requirements

Compensation

  • $201,000.00 - $342,000.00 for the location of: Maryland, Colorado, Washington and remote workers
  • $221,000.00 - $350,000.00 for the location of: Washington, D.C.
  • $251,000.00 - $350,000.00 for the location of: New York, California
  • Base salary is only one component of our total compensation package.

Benefits

  • As an associate, you'll be supported with resources, benefits, and work-life balance so you can thrive in ways that matter to you.
  • Featured employee benefits to enrich your life:
  • Annual bonus eligibility
  • A generous retirement plan
  • Health and wellness benefits, including online therapy
  • Paid time off for vacation, illness, medical appointments, and volunteering days
  • Family care resources, including fertility and adoption benefits
  • Learn more about our benefits.

Company info

  • Enterprise Coordination and Stakeholder Alignment: Unify decision-making across contact center, CRM, sales operations, service operations, product, risk, and business stakeholders so that customers, agents, and sellers experience one consistent journey.
  • the platform our sellers use for a single view of customers, opportunities, and partner relationships, enabling them to manage leads, track pipeline, collaborate across teams, and make data-driven decisions.

Equal opportunity

  • Here, you can expect equal opportunity and fair and consistent treatment for all.
  • equal opportunity employer and values diversity of thought, gender, and race.

Visa & Work Authorization

  • in, sex, gender, age, mental or physical disability, marital status, sexual orientation, gender identity or expression, citizenship status, military or veteran status, pregnancy, or any other classification protected by
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This listing is sourced directly from T. Rowe Price's careers page and normalized into a canonical job model.