Transperfect

Strategic Account Associate

US-New York, NY (1250 Broadway) · Senior

Sponsorship not specifiedDetected 30 days ago

Account ManagementExcelAuditingProcess ImprovementCustomer SupportCommunicationProblem SolvingCritical ThinkingPublic SpeakingMicrosoft Office

About the role

TransPerfect Is More Than Just a Job… Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that.
The Account Management, Localization team members' main focus is on supporting our clients' stakeholders by consulting, scoping, quoting and executing the various service offerings we provide to meet our clients business objectives.
Through careful oversight of quotes and project execution Account Management team members ensure our solutions fulfil the clients' goals while supporting profitable growth for our organization.

Develop project quote proposals and project schedules primarily for existing clients and assist with new client quote requests
Manage translation projects ensuring quality and on-time delivery and maximizing profitability
Maintain accurate projected revenue on open projects and provide timely billing adhering to company policies.
Develop and maintain data and information including internal reports, client reports and account documentation
Develop and facilitate meeting presentations both for internal teams and for external clients
Work with Quality Managers and/or Program Mangers to support the implementation of Quality Programs and monitor results
Provide New Account Onboarding support to other members of the account team as necessary
Collaborate with Program Managers, Senior Account team members and Sales on infrastructure initiatives
Collaborate with Program Managers, Senior Account team members and Sales to develop an account growth strategy with clear goals and action items
Ability to calculate discounts, interest, commissions, proportional percentages. Ability to apply these concepts to develop practical solutions

Ability to work effectively under pressure to meet tight deadlines and challenging goals
Ability to calculate discounts, interest, commissions, proportional percentages.
Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
Subject Matter Expertise on 1 or more areas of Localization
Minimum Bachelor's Degree from a recognized college or university
Minimum 4-5 years' experience in a client-facing account management or client service representative role
Minimum 2-3 years' Localization Industry experience
Hands-on experience with GlobalLink tools and/or other localization platforms
As a Strategic Account Associate, you are a:
Creative thinker - You are curious and unafraid to ask questions

Give departmental and team support by providing out of office coverage, process improvement suggestions and by organizing team building events and activities

Demonstrate an ability to: multitask in a fast-paced environment, work well with people from a variety of different backgrounds and cultures, build relationships with clients and co-workers, work independently and as part of a team and take active measures to solve problems and commit to a high level of service

This listing is sourced directly from Transperfect's careers page and normalized into a canonical job model.