Salesforce

Senior Director, Adoption Programs

Texas - Dallas · Director

Sponsorship not specifiedDetected 8 days ago

Cloud PlatformsAgentic AISalesforceCRMRecruitingCustomer SuccessLeadershipCommunicationCollaboration

About the role

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
And innovation isn't a buzzword - it's a way of life.
Ready to level-up your career at the company leading workforce transformation in the agentic era?

Design Global Diagnostic Strategy: Establish the global strategy, business logic, and telemetry thresholds across single and multi-cloud environments to systematically segment, track, and uncover stalled implementations.
Orchestrate Intervention & Playbooks: Design targeted recovery playbooks and deploy a strategic mix of Customer Success (CS) and Professional Services (PS) resources to systematically unblock accounts.
Drive Upstream Transformation: Look beyond the immediate pipeline of stalled accounts to isolate systemic, upstream structural issues (e.g., handoff gaps, product barriers).
Partner with Product, Engineering, and Alliances to redesign processes and prevent future stalls.
Lead Cross-Functional Governance: Establish the operating models, communication rhythms, and feedback loops across business units to secure resource allocation and prioritize program execution.
Process Architecture: Exceptional workflow-design capabilities, ensuring program frameworks integrate frictionless into matrixed organizational models.
Executive Gravitas & Influence: A master communicator capable of building "pre-wired" consensus, securing hard commitments from executive stakeholders, and translating complex operational data into compelling business narratives.
And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination.

Required Skillset & Key Competencies
15+ years of demonstrated experience managing large-scale, global cross-functional programs that span multiple enterprise SaaS product lines or clouds.
Ability to think and operate in strategic frameworks
Proven ability to define clear program ownership, execute a "crawl-walk-run" approach to scaling initiatives, and establish enterprise-level KPIs while managing team capacity.

Exceptional comfort dealing with ambiguity and structural friction, with the political savvy to align disparate teams under shared organizational goals.
Unleash Your Potential
When you join Salesforce, you'll be limitless in all areas of your life.
Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.
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It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between.

Architect reporting views and structured process funnels to monitor account progress along the recovery path, ensuring full visibility into health metrics and progression.
It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between.
The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
Certain roles may be eligible for incentive compensation, equity, and benefits.
Salesforce offers a variety of benefits to help you live well including:
time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.
Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best.

Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.
It means that at Salesforce, we believe in equality for all.

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.

Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

This listing is sourced directly from Salesforce's careers page and normalized into a canonical job model.