INflow Federal

VTC Technician

Springfield, VA · Contract

Work authorization required$80k-$110kDetected 1043 days ago

Machine LearningCiscoCommunicationCollaborationWriting

About the role

About INflow Federal - founded in 2013, INflow Federal is a mission-driven small business delivering cutting-edge solutions to the Department of War (DoW) and Joint Force operations across 20+ states. Our strength comes from our people - especially the Veterans who make up over 50% of our workforce. Through our Veteran Outreach Program and employee-first
culture, we invest deeply in professional growth, well-being, and innovation. Known for our agility, transparency, and integrity, INflow combines real-world experience with emerging technologies like AI/ML to help our customers lead in a rapidly evolving defense landscape. We empower both our employees and mission partners to stay ahead - driving smarter,

Tier I-III Support: Act as the first responder for VTC issues.
Lifecycle Management: Perform new hardware installations, implement software/firmware upgrades, and modify existing setups across multiple vendor models of collaboration endpoints.
Escalation: Collaborate seamlessly with engineering teams to resolve complex or out-of-scope issues.
Technical Writing: Develop and maintain operational documentation (step-by-step troubleshooting guides) to be utilized by varying levels of support staff.
Perform new hardware installations, implement software/firmware upgrades, and modify existing setups across multiple vendor models of collaboration endpoints.
Collaborate seamlessly with engineering teams to resolve complex or out-of-scope issues.
Develop and maintain operational documentation (step-by-step troubleshooting guides) to be utilized by varying levels of support staff.
3+ years of progressive experience in A/V operations, IT support, or VTC administration.

Some travel may be required: Must have valid driver's license and transportation.
Candidate must have the ability to lift up to 50 lbs.
Must have willingness to perform duties not listed in the job description as required by INflow and our customer.
Pursuant to our government contracts, candidates must be US Citizens to be considered for employment.
Associate degree (AA or AS).

Our strength comes from our people - especially the Veterans who make up over 50% of our workforce.
Through our Veteran Outreach Program and employee-first culture, we invest deeply in professional growth, well-being, and innovation.
The VTC Technician role is critical in ensuring seamless, secure, and reliable enterprise communication.
Scheduling & Event Coordination
Hands-on experience with Tele-presence Management Suite (TMS), CMS, CMM, VNC Viewer, Service Plus Ticketing System, and multi-vendor collaboration endpoints.
Additional proficiency with devices from manufacturers such as AMX, Extron, Crestron, and Planar.
Technical Proficiency: Hands-on experience with Tele-presence Management Suite (TMS), CMS, CMM, VNC Viewer, Service Plus Ticketing System, and multi-vendor collaboration endpoints.

This commitment applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, leaves of absence, compensation, and training.

Employer
Diversity and Inclusion
INflow provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This commitment applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, leaves of absence, compensation, and training. Job applicants and employees are evaluated solely on job-related qualifications and experience.

This listing is sourced directly from INflow Federal's careers page and normalized into a canonical job model.