Ncr

Field Service Technician - Harrisonburg

VIRGINIA VIRTUAL, USA

Sponsorship not specifiedDetected 16 days ago

RecruitingIntellectual PropertyCustomer SupportCommunicationProblem SolvingMicrosoft Office

About the role

Installation, maintenance, and repairs on equipment within an assigned territory to assure continuity of customer operations and high levels of customer satisfaction.
May be requested to work outside of assigned area as determined by projects, to cover for colleagues, and at times of demand peaks.
Ownership of customer problems or incidents until the situation has been resolved to the customers satisfaction and or in compliance with agreed upon Service Level Agreements (SLA).

Maintain an appropriate parts inventory as well as parts record keeping.
May be dispatched daily on a call-by-call basis or may establish his/her own daily schedule on the basis of automated reports to meet SLA
May be asked to participate in a night shift where 24 x 7 customer support is needed, additional allowance may payable, as per country guidelines; May include occasional Night working to support deployment projects

Clean Driving License required
Ability to pick up new skills quickly
Ability to work under pressure
Ability to meet deadlines and produce high quality work
Excellent interpersonal skills/customer relationship skills required.
Experience on maintaining computer hardware (Desktops, Servers, peripherals), routers, networks, switches, hubs required.

Associates degree / certifications in a Technology Field preferred.
Previous experience in NCR or similar equipment is a plus.
Recognised qualification within the Electronics or IT Domain preferred.
EPOS maintenance or install experience is preferred
Strong desktop hardware experience may be considered if EPOS experience is limited.
Offers of employment are conditional upon passage of screening criteria applicable to the job.
Integrated into our shared values is NCR Voyix's commitment to equal employment opportunity.
NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.

VYX) is a global platform-powered leader in unified commerce for shopping and dining.
Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes.
NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.
Represents NCR Voyix in a manner that reflects positively on the image and reputation of the company.
Build working relationships with customers and develop informal communication channels with customer account at the local level

This listing is sourced directly from Ncr's careers page and normalized into a canonical job model.