acceldata
Technical Account Manager - xLake: Data & AI Platform
United States
Sponsorship not specifiedDetected 114 days ago
Distributed SystemsDatabricksAWSGCPAzureCloud PlatformsKubernetesKafkaSparkData EngineeringProject ManagementStakeholder ManagementCustomer SuccessLeadershipCommunication
About the role
- This is a high-impact, consultative role focused on outcomes for both the customer and Acceldata.
- Platform Link: https://www.acceldata.io/xlake-home
- Technical Leadership & Solutions Architecture
Responsibilities
- Lead high-impact customer technical projects, including reference architectures, how-to guides, demo applications, and production-grade MVPs.
- Collaborate with internal Engineering, Product, Project Management, and Support teams to ensure successful delivery, issue resolution, and customer satisfaction.
- Travel to customer sites as needed to deliver deep technical engagement and business impact.
- Provide feedback to Product and Engineering on product gaps, areas for improvement, and feature requests that support long-term customer success.
- Author and manage Joint Success Plans / Success Contracts (for next 3-4 quarters).
- Build strong relationships with customer technical stakeholders to ensure adoption, value realization, and satisfaction.
Requirements
- 12+ years of experience as a Customer-Facing Architect in enterprise data management or data platforms and distributed systems (Data & Control plane architectures).
- Familiarity with data quality, data catalog, and governance tools like Informatica, Collibra, Alation, Atlan, etc.
- Experience working across AWS, Azure, or GCP environments.
- Experience with modern cloud data platforms such as Databricks and Snowflake.
- Hands-on experience with:
Nice to have
- Apache Spark, Kafka, and other open source big data platform technologies.
- Kubernetes and containerized workloads.
- Executive-level communication and stakeholder management skills.
- Comfortable influencing Product and Engineering through structured inputs.
- Experience in a global SI or consulting firm, managing multiple customer engagements in a consultative role, is highly desired.
- Bachelor's degree in Computer Science, Engineering, or related field (Master's preferred).
Benefits
- Monitor technical health, usage adoption, and deployment success; proactively intervene and mitigate risks.
Company info
- Provide technical leadership and consultation to support customers post-sale, guiding architecture, design, implementation, and adoption of Acceldata solutions.
- Assist customers with transformational data projects, including migrations, installations, and deployments in complex environments.
Visa & Work Authorization
- Delivered as a SaaS solution, Acceldata is trusted by leading global organizations such as HPE, HSBC, Visa, Freddie Mac, Manulife, Workday, Oracle, PubMatic, PhonePe (Walmart), Hershey's, Dun & Bradstreet, and many more.
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