Splunk
Business Operations Manager - Service Supply Chain (Remote)
Research Triangle Park, North Carolina, United States of America · Full-time
Sponsorship not specified$126k-$159kDetected 75 days ago
AgileStakeholder ManagementStrategic CommunicationsFinancial AnalysisSupply ChainProcess ImprovementCiscoCommunicationCollaborationFinancial Reporting
About the role
- The application window is expected to close on: 05/11/2026 Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.
- It is a collaborative, results-driven group of experienced program leaders who thrive in complex, fast-paced environments.
- Your Impact The Business Operations Manager in SSC Central Operations orchestrates cross-functional initiatives to directly impact service levels, streamline operational processes, and maximize customer satisfaction.
Responsibilities
- Clear governance and decision-making structures are established to drive collaboration across global teams, with transparency provided through regular stakeholder communication and financial reporting.
- By building consensus and providing expert guidance on operational excellence, process improvement, and program governance, the Business Operations Manager helps align diverse stakeholders and resolve complex business challenges.
- Proactive identification and management of operational risks, systemic issues, and cross-functional interdependencies ensure business stability and drive global process improvements within the SSC.
- Utilizing data-driven insights and sound judgment, the role navigates systemic challenges to implement scalable solutions and establish robust operational governance frameworks.
- Working with high autonomy, the role defines standards for operational excellence, provides strategic guidance to cross-functional teams, and drives organizational change and operational maturity across SSC Central Operations.
- We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds.
- Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions.
- Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless.
Nice to have
- Experience supporting Cisco CX/service delivery or service supply chain operations
- Bachelor's degree in business, Supply Chain, Engineering, or a related field
- 6+ years of project or program management experience in a complex, cross-functional environment
- Demonstrated expertise in project/program management best practices (e.g., PMI standards)
- Proven experience managing program scope, schedules, resources, risks, and interdependencies
- Experience delivering program status updates, financial reporting, and stakeholder communications
- Strong analytical and strategic thinking skills
- PMP or equivalent project or program management certification
Compensation
- Message to applicants applying to work in the U.S. and/or Canada: The starting salary range posted for this position is $125,500.00 to $159,200.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.
- The full salary range for certain locations is listed below.
- Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan.
- The applicable full salary ranges for this position, by specific state, are listed below:
Benefits
- Please see the Cisco careers site to discover more benefits and perks.
- Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.
- Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training.
Company info
- $133,200.00 - $221,400.00 * For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. ** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.
- Cisconians power the future.
- We make impact as a team, innovating fast and fearlessly to create meaningful solutions on a large scale.
- The depth and breadth of our technology doesn't just benefit our customers - it also means limitless opportunities for us to experiment and learn.
- We understand the power each of our unique backgrounds bring when we work together.
- Because of that, we have a global network of thinkers, doers, experts, and curious creators who help one another do their life's best work.
- At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond.
- These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
- We are Cisco, and our power starts with you.
This listing is sourced directly from Splunk's careers page and normalized into a canonical job model.