Ophelia

Certified Recovery Specialist

Pennsylvania

Sponsorship not specified$45k-$48kDetected 47 days ago

NegotiationCustomer SupportPatient CareFDA RegulatoryResearch

About the role

As a Certified Recovery Specialist, you will follow defined processes and protocols to ensure our patients receive consistent, high-quality care.
Care Navigation: Clarifying care plans and helping patients stay actively engaged in their treatment.
Clinical Partnership: Working closely with the clinical team to flag concerns early and facilitate warm handoffs and referrals that actually land.

Manage an active caseload of patients with open social needs, developing and maintaining individualized care plans
Reach patients by SMS and phone to assess needs, clarify barriers, and keep cases moving - building rapport through consistency, but maintaining efficiency and ease for the patient
Practice active listening, empathy, and solution-focused approaches to collaboratively engage with patients seeking support on a wide range of issues

Required: Meets criteria for CRS as outlined below, or has CRS certification already
We set compensation based on the level and skills required for the role.

An ability to move patients along a care continuum, from identifying a barrier to full issue resolution
with steps clearly and concisely documented and communicated along the way
Experience de-escalating highly emotional conversations and communicating with empathy and respect to vulnerable patient populations

as long as the company performs well and meets our targets, there will be opportunities for increased compensation annually.
$45,000 - $48,000 USD
Compensation Range
Compensation is dynamic at Ophelia: as long as the company performs well and meets our targets, there will be opportunities for increased compensation annually.

Competitive medical, vision, and health insurance (many plans are fully covered for the employee!)
Start with 20 days (4 weeks) of PTO, increasing to 5 weeks after 2 years and 6 weeks after 5 years of tenure
Work From Home Stipend
Additional benefits offered through our benefits provider such as life insurance, short and long term disability, financial wellness, virtual primary care, among others!
We value pay transparency and equity, and are committed to fair pay.

We are looking for someone who is, or is willing to become a Certified Recovery Specialist.
If needed, we will reimburse training costs for certification.
Please note that there are several requirements to enroll in a Certified Recovery Specialist program.
Important Role Note: We are looking for someone who is, or is willing to become a Certified Recovery Specialist.
Our mission is to make evidence-based treatments for opioid use disorder (OUD) accessible to everyone... and we're looking to bring more people onto our team to help us achieve it.

This listing is sourced directly from Ophelia's careers page and normalized into a canonical job model.