AAA Ncnu

Member Experience Associate - $23/hour + Commission

Lakeport, CA · Contract

Sponsorship not specified$50k-$80kDetected 6 days ago

SalesCustomer SupportCommunicationProblem SolvingAdaptability

About the role

Summary The Member Experience Associate is primarily responsible for delivering outstanding service and value to our Members through genuine care, personal service, and meeting needs and expectations across multiple branch locations.
In addition to delivering service, the Member Experience Associate are directly accountable for achieving individual sales targets.
This position rotates between branches depending on business needs.

Knowledge & Skills
Customer Service: Professional and friendly attitude, problem-solving resolution, ability to quickly adapt to different branch teams and Member bases
Sales: Demonstrates strong sales skills with a proven ability to meet or exceed goals in prior roles.
ability to quickly adapt to varying system configurations or processes across branches.
Strong knowledge of all AAA products, services, operations while demonstrating fiduciary accountability.
2-4 years of work experience, with at least 1 year in a sales role.
Sales experience is required.
Current & valid Driver's License required
bonding/fingerprinting and P&C licensing may be required depending on branch needs.
Works in a variety of branch office environments where standing, walking, or sitting at a desk, table, or computer workstation for extended periods of time may be required.

must be knowledgeable and proficient with AAA products and services and adhere to branch operations in accordance with standard operating procedures and compliance including, but not limited to:
Member Experience
Unlicensed Insurance Services
Smart Home Security
may include all seven fundamental skills as well as growth skills, dependent on branch need.
Must be knowledgeable and proficient with AAA products and services, and consistently apply consultative sales techniques to uncover needs, present solutions, and close opportunities.
Understands and anticipates Member needs, identifies and recommends relevant solutions, and demonstrates flexibility in adapting solutions to each branch environment.
Spanish speaking individuals are a plus!

Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
Depending on position, an additional 24 hours per year are earmarked for volunteer activities.

Benefits - Medical, Dental, Vision, wellness program and more!
Paid Time Off -
Tuition Reimbursement Program
Must be flexible with work shifts and able to travel between locations regularly, including Saturdays.

This listing is sourced directly from AAA Ncnu's careers page and normalized into a canonical job model.