Freshworks
Customer Success Manager — Key & Enterprise
Boston, MA, United States · Senior
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About the role
- Organizations everywhere struggle under the crushing costs and complexities of "solutions" that promise to simplify their lives.
- Software is a choice that can make or break a business.
- Business software has become a blocker instead of ways to get work done.
Responsibilities
- Build trusted relationships with business, technical, and executive stakeholders
- Lead Executive Business Reviews, success planning, and other strategic customer engagements
- Proactively identify customer risk and coordinate cross-functional teams to drive resolution
- Partner closely with Account Executives on account strategy, renewals, and expansion opportunities
- Collaborate across Product, Engineering, Support, and Professional Services to deliver successful customer outcomes
- Create better or worse experiences.
- Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results.
- Come build it with us.
- You'll work closely with customer stakeholders and internal teams to proactively manage risk, strengthen executive relationships, and deliver meaningful business outcomes.
Requirements
- Experience leading EBRs/QBRs and navigating complex customer relationships
- Proactive, hands-on approach with the ability to navigate multiple priorities
Compensation
- $30k-$35k
Benefits
- Drive adoption, value realization, customer health, retention, and renewal readiness
- With a fresh vision for how the world works.
Company info
- At Freshworks, we're on a mission to help businesses delight their customers and employees through simple, powerful software.
- At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities.
- Own a portfolio of approximately 30-35 Key and Enterprise customers representing $5M-$7M in ARR.
- Identify opportunities to deepen customer relationships and expand the value customers receive from Freshworks
- To create a better experience for their customers and employees.
- At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences.
- As we continue to grow our Enterprise business, we're looking for a Customer Success Manager to own a portfolio of Key and Enterprise customers across North America.
- You'll serve as a strategic partner to your customers, helping them maximize the value of their Freshworks investment while driving adoption, retention, and long-term growth.
This listing is sourced directly from Freshworks's careers page and normalized into a canonical job model.