Garda Capital Partners
Technical Support Analyst
New York, New York, United States
Sponsorship not specified$90k-$115kDetected 5 days ago
iOSLinuxDevOpsCybersecuritySIEMMicrosoft DefenderIncident ResponseProcurementCustomer SupportCommunicationAdaptability
About the role
- Garda's primary offices are located in Wayzata, New York City, West Palm Beach, Geneva, Zug, Copenhagen, Singapore, and Scottsdale.
- This role is the primary IT point of contact for employees in NY and serves as a hands-on member of the global infrastructure team, working alongside infrastructure, DevOps, and security engineers on a daily basis.
- Liaison & MSP Coordination Act as on-site point of contact for the Managed Service Provider, triaging tickets, managing escalations, monitoring SLAs, and coordinating issue resolution across users, MSP, and internal teams.
Responsibilities
- End-User & Desktop Support
- Serve as primary IT support for Garda's New York office, providing white-glove support across Windows, macOS, mobile devices, Microsoft 365, networking, printing, and AV/VC systems.
- Troubleshoot and resolve a wide range of technical issues, support executives and trading floor users, and manage hardware lifecycle, including procurement, deployment, and inventory.
- Maintain professionalism and adaptability in a fast-paced environment.
- Build strong relationships with support and engineering teams to improve responsiveness and service quality.
- Security Support
- Support vulnerability remediation efforts including patching, configuration hardening, and tracking across endpoints. Assist with incident response activities and maintain security hygiene including MFA, certificate management, and access reviews.
- Collaborate with infrastructure, DevOps, and cloud teams on endpoint, identity, and network initiatives (including Intune). Support HQ connectivity, contribute to documentation and runbooks, and work across global teams to improve systems and processes.
- 2+ years in IT support or desktop engineering, ideally in financial services or a fast-paced environment
- Strong communication skills with ability to prioritize and manage multiple tasks under pressure
Requirements
- Experience with endpoint tools (e.g., Intune or SCCM)
Compensation
- $90,000 - $115,000 USD
- Base Salary for this role is expected to be between:
Benefits
- This role is also eligible for other forms of compensation and benefits, such as a discretionary bonus, healthcare plan, 401(k) matching program, etc.
- Within the range, individual pay is determined by work location and additional factors, such as job-related skills, experience, and relevant education.
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This listing is sourced directly from Garda Capital Partners's careers page and normalized into a canonical job model.