Sonic Healthcare USA

Manager, IT Applications - CP LIS Implementation & Support

Dallas, TX

Sponsorship not specifiedDetected 2 days ago

CompliancePerformance ManagementHIPAAEHR/EMRLeadershipCommunicationCollaborationProblem SolvingMentoring

About the role

This role ensures supported LIS solutions are reliable, scalable, compliant, and aligned to enterprise standards, operational priorities, and regulatory expectations.

Lead implementation delivery and production support operations for CP LIS applications and workflows.
Own end-to-end implementation execution, including project planning, workflow readiness, testing coordination, validation support, cutover planning, go-live command center operations, hypercare, and transition to steady-state support.
Ensure Level 1 and Level 2 support processes provide timely ticket intake, triage, user communication, incident management, routine issue resolution, and escalation readiness.
Coordinate Level 3 and Level 4 escalation pathways with Implementation analysts, LIS Configuration & Build, Integration, Infrastructure, Middleware, vendors, and other technical teams.
Monitor operational performance, issue trends, root cause findings, defect patterns, support backlog, go-live readiness risks, and stabilization outcomes.
Drive continuous improvement in support processes, implementation methodology, documentation quality, escalation models, and knowledge management.
Collaborate with Operations, QA/Compliance, Billing/RCM, IT Infrastructure, Integration, vendors, and enterprise leadership to resolve issues and ensure successful delivery.

Partner with LIS Configuration & Build teams to coordinate required configuration components, including rules, test catalogs, provider/clinic setup, workflow configuration, validation evidence, and release readiness.
6-10+ years of experience in LIS systems, healthcare IT, clinical applications, or laboratory operations technology.
2-5+ years of leadership, team management, supervisory, or major workstream leadership experience.
Strong understanding of Clinical Pathology (CP) LIS workflows, including specimen processing, chemistry, hematology, coagulation, urinalysis, microbiology, instrument interfaces, middleware, autoverification, and result routing.
Experience leading or supporting medium to large-scale implementations, upgrades, go-live events, command center operations, hypercare, production support, and stabilization activities.
Working knowledge of application support models, incident management, problem management, issue escalation, testing, validation, and transition-to-support processes.
Knowledge of regulatory and compliance requirements in healthcare or laboratory environments, including CLIA, CAP, HIPAA, 21 CFR Part 11, and validation/documentation expectations.
Ability to coordinate across technical, operational, vendor, compliance, billing, and leadership stakeholders.
Strong communication, prioritization, coaching, analytical thinking, troubleshooting, decision-making, and operational leadership skills.
Core Competencies
Execution Leadership

Oversee Application Support (L1/L2) and Implementation (L3/L4) teams, including workload prioritization, resource planning, support coverage, and service performance.

Sonic Healthcare USA, Inc
Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees.
We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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