Wayvia
Customer Support Specialist
Remote, U.S
Sponsorship not specifiedDetected 13 days ago
SQLProduct ManagementJiraCustomer SupportZendeskCommunicationTime Management
About the role
- At Wayvia, we help the world's top brands stay ahead-using AI, data, and innovation to shape the future of commerce.
- Whether you're charting a new path or leveling up your journey, Wayvia is where your career can go further.
- We help global brands connect with their shoppers in ways that are relevant, respectful, and real.
Responsibilities
- Respond to customer support issues and resolve them per SLAs.
- Manage inbound communication via telephone, email, support tickets, and customer portal.
- Convey support team needs and issues cross-functionally.
- Adhere to customer support best practices and policies.
- We are consistently evaluating areas to support and foster a community of engaged employees.
Requirements
- Experience in a customer-facing role.
- 0-2 years of experience.
- Proven troubleshooting ability.
Nice to have
- Experience working cross-functionally with technical teams.
- Experience with Jira, SQL, and Microsoft Office.
- Associate's degree (Bachelor's preferred).
Compensation
- The salary for this role is $21-23/hour. Please note that our salary ranges are based on current market data and the offered compensation may vary based on experience, skills, location, and other factors permitted by law.
- The salary for this role is $21-23/hour.
Benefits
- Wayvia encourages a healthy work-life balance and commitment to employee wellbeing.
- Wayvia is an international employer so some benefits offering will vary from country to country, however, below you can see employer sponsored contributions:
- Flexible work-from-home arrangements
- Flexible vacation
- Medical/Dental/Vision
- 16 weeks of paid parental leave (US)
- Technical stipend
- Wellness programs
- Guide customers on product benefits and enhancements.
Company info
- Communicate professionally with customers according to PriceSpider standards.
- Recommend best practices to customers.
Equal opportunity
- Wayvia is an equal opportunity employer that is committed to inclusion and diversity.
- equal opportunity employer that is committed to inclusion and diversity.
This listing is sourced directly from Wayvia's careers page and normalized into a canonical job model.