Wastequip

Wastequip

Customer Service Representative

Lithia Springs, GA

Sponsorship not specifiedDetected 30 days ago
CSSSalesAccountingERPCustomer SupportCommunicationMicrosoft Office

About the role

  • Job Description: Wastequip is looking to hire a Customer Service Specialist (CSS) to our Lithia Springs, GA team.
  • The Customer Service Specialist plays a crucial role in fostering positive customer relationships and ensuring seamless order management for the Toter Plastics division.
  • But, today, we have evolved into so much more than just a manufacturer of high-quality steel containers and compactors.

Responsibilities

  • Develop accurate and timely quotations based on the sales strategy and customer information, using the quoting system.
  • Maintain and update records for active orders, posting changes and managing scheduling adjustments.
  • Perform additional job-related duties as assigned to support customer satisfaction and team goals.
  • The Customer Service Specialist is responsible for product support, order management, and representing the company in a professional manner to build and maintain strong, long-term customer relation.

Requirements

  • High school or equivalent required.
  • Experience with Microsoft Office products and ERP systems.
  • Other Knowledge, Skills or Abilities Required
  • Must be able to maintain accurate records and perform basic mathematical operations.
  • Must be able to operate a personal or laptop computer, with emphasis on accurate 10-Key numeric typing.
  • Must be mechanically inclined.
  • Must have excellent written and oral communication skills.
  • Must be able to multi-task and function effectively in a shared office/call center setting.
  • Must be able to assist in the warehouse from time to time.

Nice to have

  • Completion of an associate degree is preferred.
  • 2-3 years of previous sales/customer service experience is strongly preferred.
  • the ability to speak, write and read Spanish fluently is a plus.
  • Must be able to speak, write and read English fluently

Compensation

  • Pay range: $26 to $27 (Based on experience)

Benefits

  • 2 Medical Plan Options
  • Base HSA (High Deductible) and Buy-Up Medical Plans
  • Health Savings Account (HSA)
  • 2 Dental Plan Options
  • Base Dental and Buy-Up Dental Plans
  • Vision Insurance
  • Flexible Spending Accounts (FSA's)
  • Health Care FSA
  • Dependent Care FSA
  • Company Paid Base Life Insurance
  • Company Paid Disability Insurance
  • Short-Term Disability (STD) and Base Long-Term Disability (LTD) Insurance

Company info

  • Act as the main point of contact between customers and internal departments for assigned projects related to text and graphic materials.
  • Obtain necessary documentation for order entry, including coordinating with production planning, transportation, and keeping customers informed about shipment details.
  • Serving as the primary point of contact for customers, this role partners closely with the sales team to exceed customer expectations.
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This listing is sourced directly from Wastequip's careers page and normalized into a canonical job model.