M&T Bank
Outreach Specialist IV
Getzville, NY · Mid
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Green-card filing pattern in this occupation
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About the role
- This position is responsible for managing delinquent loan accounts and may include acting as the contact throughout the loss mitigation assistance and collection process.
- Duties involve contacting borrowers in delinquency, assessing repayment options, arranging repayment solutions, and maintaining call reports.
- The role also includes evaluating loan status, initiating collateral assessments,.
Responsibilities
- Perform skip tracing, collect and analyze financial information, review collateral value, mitigate loss situations, and escalate to next steps based on risk triggers
- Collaborate with internal partners, vendors, and management to determine appropriate strategies and ensure service level agreements are met.
- Document all account activity and recommendations thoroughly and accurately.
- Promote an environment that supports belonging and reflects the M&T Bank brand.
- Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Requirements
- Working knowledge of word processing and spreadsheet software.
- Strong work ethic and ability to work independently motivated, team player.
- Strong work ethic and ability to work independently.
- A combined 4 years' higher education and/or work experience, including a minimum of 2 years' relevant work experience.
- Strong written and verbal communication skills.
- Strong analytical ability and problem solving skills.
Nice to have
- Bachelor's degree.
- 3 years' banking experience.
- Knowledge of M&T systems.
- M&T Bank is committed to fair, competitive, and market-informed pay for our employees.
- The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.
- Getzville, New York, United States of America
Compensation
- The pay range for this position is $22.61 - $37.67 Hourly (USD).
This listing is sourced directly from M&T Bank's careers page and normalized into a canonical job model.