Brightli

Client Access Representative

Republic, MO · Full-time

Sponsorship not specifiedDetected 5 days ago

Customer SupportLeadershipCommunication

About the role

The Client Access Representative is responsible for providing excellent customer service while consistently meeting or exceeding the department goals and expectations.
Due to the volume and type of services being provided, there exists the potential for highly stressful and challenging encounters.
The Client Access Representative is responsible for the overall process of scheduling clients, collection of payment and maintaining current and updated client paperwork.

A Client Access Representative is responsible for performing complex/multiple clerical support functions within clinician office practices having a high volume of public contact with clients/patients.
Effectively manage dynamic, potentially stressful client encounters.
Maintain the general appearance of the waiting room or reception area; straighten magazines, chairs and other light furniture.

High school diploma or GED required.
Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Receives minimal instruction on day-to-day work and receives general instruction on new assignments.
Excellent oral, written and interpersonal communication skills required.
Must have strong customer service orientation skills.
Excellent organization skills
Excellent typing skills and ability to work with a computer.
Reliable transportation to get to the area assigned.
Use excellent guest relations skills in all interactions with clients, visitors and staff.
Knowledge, Skills, and Abilities:

All training requirements including Relias at the beginning of employment and annually thereafter.

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life
full-time employees receive health, dental, vision, retirement, life, & more
Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness.
As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce.
Burrell Behavioral Health is a Smoke and Tobacco Free Workplace.
Schedule clinicians' appointments and obtain the clients benefits and eligibility.

We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission.
If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.
We are an Equal Employment Opportunity Employer.

This listing is sourced directly from Brightli's careers page and normalized into a canonical job model.