Medical Guardian
Member Support Specialist
United States
No sponsorshipDetected 24 days ago
ResearchCommunication
About the role
- We guide them through product activations, troubleshooting, billing, and much more.
- We do this within a supportive and friendly team environment, which reflects Medical Guardian's award-winning company culture.
- This role offers our members peace of mind, security, and confidence, and sometimes your work will save lives.
Responsibilities
- Perform account updates as needed and thoroughly document conversations to keep member records complete and current.
- Display positive attitude while communicating with all internal and external members; collaborate with team members to improve the member experience.
- Perform other duties and responsibilities as assigned.
- As a Member Support Specialist, you will play a critical role by working directly with our members and their loved ones.
Requirements
- Must be legally authorized to work in the United States without the need for employer sponsorship now or in the future.
- Desired Experience: 2+ years previous member service call center or member-facing experience desired Required
- Permanent residency in one of the following states is required: AZ, DE, FL, GA, KY, KS, MA, MD, MI, NJ, NM, NV, OH, PA, SC, ID, IL, NC, TN, WV, UT and TX only.
- A dedicated private workspace with appropriate internet speed to effectively work from a home setting is required for this role.
Nice to have
- Associate or bachelor's degree (preferred)
Compensation
- $17 per hour For this role: We are seeking experienced member service professionals and those who are caring and compassionate to join our team.
Benefits
- MONDAY, August 3rd Paid Time Off available after 60 days.
- Maintain superior knowledge of Medical Guardian products, services and billing practices to ensure that information communicated to the member is accurate and complete.
- At Medical Guardian, we empower our members to live a life without limits.
- We do this by offering best-in-class service for members who own our medical alert devices.
- Because of this, we take pride in helping to protect our members, and we are dedicated to the Medical Guardian mission.
Company info
- We are seeking experienced member service professionals and those who are caring and compassionate to join our team.
- Equipment is provided.
Visa & Work Authorization
- Must be legally authorized to work in the United States without the need for employer sponsorship now or in the future
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This listing is sourced directly from Medical Guardian's careers page and normalized into a canonical job model.