aterlo
Product Manager
Waterloo, Ontario, Canada
Sponsorship not specified$100k-$140kDetected 21 days ago
Product ManagementProduct StrategyAccount ManagementCustomer SuccessCadenceResearchLeadershipCommunication
About the role
- The immediate priority is organizational and process work.
- Success in Phase One looks like frontline teams feeling heard - not because of relationship work, but because a reliable system exists that acknowledges their input and closes the loop.
- Feature-level ownership begins transitioning to the PM within the first two to four months in the role.
Responsibilities
- Customer discovery to build a deep, evidence-based understanding of workflow gaps and unmet needs, translating findings into actionable insights.
- Build and operate a structured intake, prioritization, and communication system for feature-level product decisions - ensuring no request disappears without acknowledgment or follow-up.
- Own a fast-track process for smaller, high-value improvements that can ship quickly outside of the larger planning cycle. Ten 0.1 features have a 1.0 feature's value.
- Maintain and communicate a regular prioritization cadence, keeping internal stakeholders informed on what is being worked on, what is deprioritized, and why.
- Build trust with frontline teams by creating a reliable, transparent process - not just relationships - so that valuable customer signals consistently flow into the product function.
- Serve as a product thought partner, bringing evidence-backed capability gap analyses and solution recommendations to Product Leadership.
- Own a fast-track process for smaller, high-value improvements that can ship quickly outside of the larger planning cycle.
- Build the Machine
- This role's initial focus is on building the intake and prioritization system, reviewing and understanding the existing backlog and establishing a regular review cadence, and creating the communication loop back to requesters.
Requirements
- Familiarity with ISP, telecom, or network management software environments
- Experience working closely with Customer Success or Technical Account Management teams
- Required
- Proven ability to collaborate and influence cross-functionally across multiple teams (e.g. Customer Success, Sales, Engineering, Support) without direct authority, driving alignment and follow-through on shared processes
- comfortable adapting your message for frontline teams, engineering, and executive stakeholders - as well as comfortable engaging directly with customers in person or virtually, independently or alongside other customer-facing functions.
- Organized, rigorous, and self-directed - able to build structure in ambiguous environments without becoming bureaucratic
- Exposure to product discovery methodologies and customer research practices
Nice to have
- capability gaps with evidence, recommended solutions with rationale, and a point of view grounded in deep customer understanding.
- Identify customer problems and work with engineering to discover solutions.
- Ten 0.1 features have a 1.0 feature's value.
- 5+ years of experience in a product management or product operations role at a B2B SaaS company
- Exposure to high-functioning product operations and the ability to bring those practices into a new environment.
- Experience writing clear product artifacts and requirements - including problem statements, user stories, and feature briefs - that enable engineering teams to execute with full context and confidence
- Strong synthesis skills - able to identify patterns across disparate inputs and communicate them clearly to different audiences
- Excellent written and verbal communication
Compensation
- The anticipated salary range for this role is $100,000–$140,000.
Company info
- Synthesize feedback from customers, Customer Success, Sales, TAMs, and Support into clear, structured product questions that can drive meaningful decisions at the leadership level.
This listing is sourced directly from aterlo's careers page and normalized into a canonical job model.