Cadwell

IT Service Delivery Specialist (EMEA\AP)

Remote, USA

Sponsorship not specified$77k-$100kDetected 11 days ago

JavaScriptSQLSQLiteComplianceHRCustomer SupportHIPAAHL7/FHIR

About the role

If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department at careers@cadwell.com.

Partner with Cadwell's international distributors to advise on IT infrastructure design and requirements for Cadwell software deployments as related to tender responses.
Partner with Cadwell's after-hours support staff to ensure priority clinical support for international distributors with active service contracts.
Serve as a technical resource for Cadwell's international distributors throughout the support lifecycle, advising on and executing software upgrades, server migrations, and related infrastructure activities.
Recommend and support region-specific disaster recovery plans and backup solutions to address local risks.
Deliver training and workshops for distributors to increase system familiarity and operational effectiveness.
Comprehensive knowledge of IT support operations, including troubleshooting networking, databases, storage, software, and HL7 connectivity in clinical environments.
Thorough knowledge of IT infrastructure design and sizing, including server, storage, and network requirements for enterprise software deployments.
Working knowledge of SQL, SQLite, JavaScript, and Mirth Connect in a support or integration context.
Deliver Tier 2 technical support for international distributors and domestic customers, troubleshooting and resolving complex IT issues related to networking, databases, storage, software, and HL7.
Experience in international IT support or a customer-facing technical role preferred.

Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
4+ years of experience in IT infrastructure support.
Extensive use of a computer will be required.
Reliable high-speed internet required.

Familiarity with virtualization technologies such as VMware, Hyper-V, or Citrix is preferred.
Familiarity with international compliance standards such as GDPR or HIPAA is preferred.

Ability to troubleshoot and resolve complex IT issues under pressure while maintaining a professional demeanor with distributors and customers.

t of every person to participate in all aspects of employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic info

This listing is sourced directly from Cadwell's careers page and normalized into a canonical job model.