Hewlett Packard Enterprise

Hewlett Packard Enterprise

Engineering Resolution Team Engineer Graduate

Spring, Texas, United States of America · Junior

Sponsorship not specified$54k-$107kDetected 6 days ago
Customer SupportSystems EngineeringCommunicationProblem Solving

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odds of building a lasting career here

42Risky
Cap-exempt (no lottery)0
Sponsors this role100
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70

Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Green-card filing pattern in this occupation

Context, not a finding about this posting: of this employer's 167 green-card filings in this occupation, 100% were for a worker who already held the job.

Green-card follow-through: 84%

Of 105 labor certifications old enough to have been used, 17 expired without the employer filing the next step. Median time from filing to decision: 483 days.100% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.

Reported a layoff in this occupation

In a green-card filing decided 2026-06-09, this employer stated it had laid off workers in Computer Systems Analysts (TX) during the preceding six months. 3 such filings on record.Describes the period before that filing, not necessarily today. Unlike WARN notices this is occupation-specific and federal.

DOL often reclassifies their job titles

The Department of Labor assigned a different occupation than this employer requested on 88% of its 137 wage determinations — against a 18% norm. The occupation sets the prevailing wage floor.Reclassification is routine and can reflect genuinely hybrid roles; it is not by itself evidence of underpayment.

Files H-1B transfers

38 transfer filings in the last year, covering 38 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

Community outcomes

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About the role

  • Technical teams resolve business systems, infrastructure, and application issues for customers, onsite engineering personnel, and Authorized Service Providers across standard, specialized, and complex systems.
  • This position is based in an engineering laboratory and focuses on hands-on technical investigation, testing, troubleshooting, and resolution of hardware, software, configuration, and system-integration issues.
  • Applies intermediate subject-matter knowledge to resolve a variety of common and moderately complex technical issues.

Responsibilities

  • Develop and execute test plans to isolate faults, identify probable root causes, and validate corrective actions.
  • Validate workarounds, replacement components, firmware updates and configuration changes before recommending implementation.
  • Perform approved component replacement, system rebuilds, reconfiguration, and other hands-on diagnostic activities.
  • Respond to service, product, technical, and customer support questions regarding features, specifications, repairs, current and discontinued products, parts, and options.
  • Maintain accurate and timely case records in approved case management and engineering systems.
  • Document test conditions, system configurations, troubleshooting activities, root-cause findings, corrective actions, and validation results.
  • Any reliance on fraudulent communication is at the individual's own risk, and HPE disclaims legal liability for any resulting damages.

Requirements

  • Analyzes information, evaluates unique circumstances, recommends appropriate actions, and engages additional technical resources when required.
  • Engage engineering, field service, technical support, service delivery, and Authorized Service Provider teams as required.
  • Regular presence in the engineering laboratory is required.
  • Occasional travel, customer-site visits, vendor meetings, industry events, or technical reviews may be required, depending on business needs.

Skills

  • Analyze customer and field reported issues using logs, diagnostic tools, test results, product documentation, and laboratory resources.

Compensation

  • USD 53,600 - 107,400 in Texas
  • The listed salary range reflects base salary.

Benefits

  • Provide support in accordance with applicable customer entitlement, including warranty, support contract, and mission-critical service coverage.
  • Information about employee benefits offered in the US can be found at https://myhperewards.com/main/new-hire-enrollment.html

Company info

  • Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work.
  • We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world.
  • Our culture thrives on finding new and better ways to accelerate what's next.
  • We know varied backgrounds are valued and succeed here.
  • We have the flexibility to manage our work and personal needs.
  • We make bold moves, together, and are a force for good.
  • If you are looking to stretch and grow your career our culture will embrace you.
  • Open up opportunities with HPE.
  • Represent the company professionally during approved customer-site visits, industry conferences, trade shows, vendor meetings, or technical reviews.
  • We are unconditionally inclusive in the way we work and celebrate individual uniqueness.

Equal opportunity

  • Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.
  • Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.
  • If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.
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This listing is sourced directly from Hewlett Packard Enterprise's careers page and normalized into a canonical job model.