Life360
Principal Product Manager, Identity & Trust
Remote, USA · Principal
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About the role
- Every Life360 moment starts with a sign-in.
- A grown child makes sure their aging parent arrives home safely.
- A family shares their live location to coordinate with neighbors on a trip.
Responsibilities
- Make recovery safe and humane. Design account management and recovery that gets legitimate members back in quickly, without handing keys to an attacker. Balance friction against trust, and treat recovery as a security surface, not just a customer support flow.
- Stay ahead of attackers. Partner with Security on Enterprise Tech to anticipate account takeover, credential stuffing, phishing, SIM-swap, and social engineering of our support channels, and build layered defenses before they show up in the data.
- Lead our roadmap for passkeys, passwordless and phishing-resistant authentication, step-up and risk-based authentication, and device-bound sessions, and drive adoption without breaking the experience for members on older devices or in lower-connectivity markets.
- Build for the whole world. Design identity for 180+ countries: phone-number-first behaviors, SMS and OTP deliverability and cost, regional carrier and device realities, localization, and regional regulatory requirements.
- Define company-wide identity and trust KPIs (account takeover rate, sign-in success, recovery success, time to recover, false positive rate, support contacts per account issue, passkey adoption) that let product and engineering move fast without second-guessing the foundation.
- Make the invisible visible. Drive the telemetry, fraud signals, and detection approach so teams can see abuse, friction, and drop-off across the entire identity journey.
- Unify the ecosystem. Partner with teams across the company, including growth, subscriptions, partnerships, and Customer Care, so identity decisions serve every product and integration that depends on them.
- Our company's mission-driven culture is guided by our shared values to create a trusted work environment where you can bring your authentic self to work and make a positive difference
- Members Before Metrics - We focus on building an exceptional experience for families.
- Own the front door.
Requirements
- 10+ years of product management experience, including significant time at a principal or staff level with cross-functional scope
Nice to have
- Working knowledge of privacy, compliance, and standards that shape identity (e.g., NIST 800-63, GDPR, CCPA, COPPA)
- experience with minors' accounts or age assurance is a plus
Compensation
- The US-based salary range for this position is $178,500 to $261,500.
Benefits
- Medical, dental, vision, life and disability insurance plans (100% paid for employees)
- Paid parental leave
- Mental Wellness Program & Employee Assistance Program (EAP) for mental well-being
- Generous time off: flexible PTO, companywide holidays throughout the year plus summer and winter shutdowns
- Learning & Development programs
- Equipment, tools, and reimbursement support for a productive remote environment
Company info
- The Services/Identity team in Foundations owns the systems that decide who our members are and whether they can get in: account creation, sign-in, session management, and recovery for families across more than 180 countries.
- You'll work hand in hand with Security, Engineering, Data, Customer Care, Legal/Privacy, and our Growth/Onboarding teams to ensure members can access Life360 easily and worry free while protecting those systems from an increasingly sophisticated threat landscape.
- About the Job
- A parent opens the app to check on a teen's first drive.
- If the wrong person gets into an account, or a loved one gets locked out, we've created a trust-breaking moment.
- Identity is the front door to our members' most sensitive data, and it has to be effortless and secure.
- We are looking for a seasoned product leader with a strong point of view on how to make that true at global scale.
- In this role, you'll own and execute the strategy for how
- Life360 determines who our members are and keeps them safe:
- identity, authentication, account sign-in, and account recovery.
- You'll own the problem end to end, from the sign-in experiences members see to the identity services, risk signals, and data models behind them.
This listing is sourced directly from Life360's careers page and normalized into a canonical job model.