Sona
Revenue Operations Specialist
Hybrid - New York · Full-time
Sponsorship not specified$100k-$120kDetected 43 days ago
JavaScriptPythonData StructuresHubSpotCRMSalesExcelCommunication
About the role
- This is the role that makes sure our revenue engine runs on clean, trustworthy, well-structured data, and that every system in our GTM stack talks to every other system reliably.
- As Sona scales its AI capabilities across the revenue function, the quality of that foundation becomes critical.
- AI is only as good as the data it sits on, and this role ensures ours is solid.
Responsibilities
- Maintain and administer Sona's GTM data model day to day:, objects, associations and lifecycle stages across HubSpot and connected systems, under the direction of the Head of RevOps
- Build and maintain integrations between GTM platforms (HubSpot, Gong, Lemlist, Sales Navigator, Cognism, Planhat, and others), ensuring data flows reliably and bi-directionally where needed
- Design and maintain reporting infrastructure: dashboards, custom reports, and data views that give revenue leaders accurate, timely visibility into pipeline, conversion, and attribution
- Build and manage workflow automations in HubSpot and n8n that reduce manual work for the commercial team while maintaining data integrity
- Support the development of a reliable data foundation that AI tools and agents can build on, working closely with the Growth AI Engineer to ensure systems are structured for programmatic access
- Document system architecture, data dictionaries, integration maps, and operational standards so the team can scale without tribal knowledge
- Experience building and maintaining system integrations using APIs, middleware (e.g. n8n, Zapier, Make), or native connectors
Requirements
- Strong understanding of data architecture principles: schema design, object modelling, data normalisation, and relational data structures
Skills
- At least 2-4 years of hands-on experience administering and configuring CRM platforms, ideally HubSpot
- Hands-on experience with GTM platforms beyond CRM (e.g. Gong, Lemlist, Sales Navigator, Cognism, ZoomInfo, Clay, Planhat)
- Comfortable writing or debugging simple scripts to manipulate or transform data (Python, JavaScript or similar) is a plus
- Experience with data quality tooling and practices: deduplication, enrichment, validation, and hygiene automation
- GTM & business understanding
- Ability to diagnose complex data and system issues end-to-end: from root cause to resolution
- Comfortable working in evolving, imperfect systems and improving them methodically over time
- Able to clearly explain data and systems concepts to non-technical stakeholders
- Comfortable working cross-functionally with Sales, Marketing, CS, and Product teams
- Troubleshoot and resolve system issues, integration failures, and data discrepancies quickly and methodically
- Evaluate and onboard new GTM tools as needs evolve, managing vendor relationships and technical implementation
Compensation
- Salary: $100k - $120k
- Annual all expenses paid team retreats
Benefits
- 20 days PTO + sick days
- Comprehensive health insurance available from day one
- Enhanced parental leave & pay
- The latest Macbook and equipment budget for your home office
- Note: this represents a typical benefits package for a US-based, full-time employee.
- Please ask your contact in the Talent team to clarify the available benefits for you.
Company info
- the next generation of AI-native, frontline workforce management.
- We've built an end-to-end platform covering Scheduling, HR, Payroll, and Communications that gives the largest frontline organisations everything they need to staff more intelligently and empower their teams.
- In under 5 years, we've already made a deep impact on the lives of over 100k frontline workers and the operation of their organisations, grown the team to 140+, and secured over $100M in funding from notable VC's, including our Series B led by N47 alongside Felicis, Northzone, and Gradient Ventures (Google).
- It's a hugely exciting time to be joining the team as we're still small enough that you'll have a significant impact on the company's growth trajectory and culture, yet large enough to have a great structure, experienced leaders and world-class benefits in place.
- deduplication, enrichment, validation rules, and ongoing hygiene programmes to keep our contact, company, and deal data trustworthy
This listing is sourced directly from Sona's careers page and normalized into a canonical job model.