FIS
Production Support Sr Manager, Operations
US FL JAX 347 · Senior
Sponsorship not specifiedDetected 80 days ago
DevOpsSite Reliability EngineeringComplianceStakeholder ManagementBudgetingLeadershipCommunicationMentoring
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odds of building a lasting career here
36Risky
Cap-exempt (no lottery)0
Sponsors this role75
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- Establish and execute operational strategies focused on platform availability, service reliability, client satisfaction, and operational efficiency.
- Serve as the sr. leadership escalation point for major incidents, client-impacting events, and crisis management situations.
- Ensure successful execution of disaster recovery, business continuity, regulatory compliance, and audit readiness activities.
Responsibilities
- Lead global production support and operations teams providing 24x7 support for mission-critical financial services platforms.
- Drive incident, problem, change, release, and operational readiness processes to improve service quality and reduce operational risk.
- Lead root-cause analysis efforts and implement corrective actions that prevent recurring production issues.
- Drive automation, observability, monitoring, and operational tooling initiatives to improve efficiency and reduce manual effort.
- Develop and track service-level objectives (SLOs), operational KPIs, and reliability metrics.
- Manage organizational budgeting, workforce planning, talent development, succession planning, and leadership coaching for a global support organization.
- 10+ years of progressive experience in technology operations, production support, infrastructure, or service management leadership.
- Experience leading large, geographically distributed production support organizations.
- You will partner closely with Product Management, Engineering, Infrastructure, Client Support, and Executive Leadership teams to deliver operational excellence while driving automation, resiliency, and continuous service improvement.
Requirements
- Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent experience.
- Ability to travel up to 10%. (if required)
Skills
- Excellent leadership, communication, decision-making, and organizational skills.
- ITIL, SRE, DevOps, Agile, or related certifications.
- Experience supporting cloud transformation and modernization programs.
Compensation
- A competitive salary and benefits.
Benefits
- As Senior Manager of Production Support, you will lead a global organization responsible for the operational health, availability, and performance of critical lending platforms.
Company info
- Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
Visa & Work Authorization
- Current and future sponsorship are not available for this position
This listing is sourced directly from FIS's careers page and normalized into a canonical job model.