Aaa Texas LLC

Aaa Texas LLC

Senior IT Service Desk Technician

Costa Mesa, CA · Senior · Full-time

Sponsorship not specified$31k-$41kDetected 1 day ago
LeadershipCommunicationMentoring

About the role

  • What You'll Need - To thrive in this role, you must enjoy working on a team and mentoring staff.
  • You have mentored and coached younger staff. - You have listening skills that help you hear what they're saying and put together the details that aren't readily offered up.
  • We have nearly 17,000 employees in 24 states helping more than 18 million members.

Responsibilities

  • Serve as the primary escalation point for Tier 1 and Tier 2 support issues.
  • Lead root-cause analysis and drive long-term solutions to recurring problems.
  • Create and maintain documentation, knowledge base articles, and standard operating procedures.
  • Collaborate with infrastructure, security, and application teams on cross-functional initiatives.
  • Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members.
  • "Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value."

Requirements

  • You have mentored and coached younger staff.
  • You have listening skills that help you hear what they're saying and put together the details that aren't readily offered up.
  • You can explain highly technical concepts to people regardless of their skillset.
  • You have worked previously with an Agile team or understand these concepts.
  • You have participated in daily standup meetings where you met frequent deployment deadlines.

Skills

  • Senior IT Service Desk Technician

Compensation

  • $31.10 - $41.42 Additionally, for full time positions, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.

Benefits

  • Health coverage for medical, dental, vision
  • 401(K) saving plans with company match AND Pension
  • Tuition assistance
  • Floating holidays and PTO for community volunteer programs
  • Paid parental leave
  • Wellness programs

Company info

  • With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

Equal opportunity

  • AAA is an Equal Opportunity Employer
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This listing is sourced directly from Aaa Texas LLC's careers page and normalized into a canonical job model.