PointClickCare
(Canada) Sr. Customer Success Manager, Enterprise
Mississauga · Senior
Sponsorship not specifiedCAD 112k-CAD 125kDetected 29 days ago
Data AnalysisSalesforceCRMAccount ManagementCustomer SuccessLeadershipCommunication
About the role
- Director, Customer Success, the Senior Customer Success Manager is responsible for managing and providing world-class partnerships to their clients and ensuring they are optimizing the use and value of PointClickCare's solutions.
- Our salary ranges are determined by job and level.
- The range displayed on each job posting reflects the target for new hire salaries for the position across all Canadian locations.
Responsibilities
- Owns and delivers joint customer success plan, to help build, grow, and expand client relationships at all levels while driving business alignment on desired outcomes.
- Act as a Trusted Advisor and Business Partner, providing strategic guidance and a "path to value" to customer Executive Leadership and internal account teams, demonstrating cross functional collaboration.
Requirements
- You are passionate about the future of work, and committed to working with teammates to meaningfully impact acute and long-term post-acute care markets that provide care for vulnerable populations.
- Experience in a customer-facing role within a Saas/tech company
- Proven track record of sustaining and growing relationships
- Act as a point of escalation, when required, help manage customer expectations, and develop save plans for at-risk accounts.
Nice to have
- Exceptional relationship builder that is accustomed to taking initiative in fast-paced environments.
- Proven proficiency in data analysis including interpreting and translating results.
- Bachelor's degree in a relevant field or equivalent practical experience and experience using a CRM tool (Salesforce and/or Gainsight)
Compensation
- At PointClickCare, base salary is one of the many components that make up our total rewards package.
Benefits
- Provide early warning and turnaround strategies that focus on customer health and churn mitigation.
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This listing is sourced directly from PointClickCare's careers page and normalized into a canonical job model.