Insurify
Customer Service Representative
Remote - US
Sponsorship not specified$40k-$53kDetected 65 days ago
Customer SupportAR/VRLeadershipCommunicationProblem SolvingPublic SpeakingMicrosoft TeamsProperty & Casualty
About the role
- Warning: Fraudulent Job Adverts Beware of fraudulent activities claiming to represent Insurify.
- The safety of our job seekers is a top priority, and we actively work to prevent such incidents.
- Insurify will never request sensitive information or payment during the hiring process.
Responsibilities
- Insurify is committed to offering a fair, competitive, and transparent compensation program that supports our mission to attract, retain, and motivate top talent.
- Contribute to a smooth and successful customer experiences through the coordination of onboarding documents (insurance policies, supporting documentation) needed for sale finalization
- Often may need to deliver proof of insurance paperwork and resolve billing and general issues to ensure customer satisfaction.
- Experience in Customer Support via phone, email and chat.
Requirements
- Licensed in Property & Casualty Insurance required
- Must be located in one of the following states: AL, AR, AZ, CO, FL, GA, IA, IL, MA, MI, MN, MO, NC, NH, NJ, NY, OH, PA, RI, TN, TX, UT, VA, VT
Nice to have
- Bilingual is a plus.
Compensation
- $40,000-$53,000
Benefits
- Health, Dental Coverages
- Paid Family Leave
- In addition to the base salary our total compensation package includes health coverage, retirement contributions, and additional wellbeing benefits.
- Ensuring the information is accurate and verifying customers' coverage.
- Our compensation philosophy is guided by several factors including a candidate's relevant experience, education/training, job-related skills, and location.
Company info
- Apply problem-solving skills and understanding of insurance industry workflows to navigate complex situations, ensuring that customers receive the best possible outcomes
- Assist in the development of new processes for the onboarding and retention of customers.
- Play a crucial role in resolving carriers and customers complaints by presenting well-considered solutions and alternatives within the timeframes set, and follow up to ensure that any issue has been fully resolved.
Equal opportunity
- We are proud to be an Equal Employment Opportunity and Affirmative Action employer.
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This listing is sourced directly from Insurify's careers page and normalized into a canonical job model.