LifeStance Health

LifeStance Health

Medical Office Receptionist

ORLANDO-LAKE UNDERHILL (FL) · Full-time

Sponsorship not specifiedDetected 1 day ago
ComplianceAuditingCustomer SupportHIPAAPatient CareCommunicationMicrosoft Office

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Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

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About the role

  • The Practice Coordinator is responsible for managing the front office daily activities for their practice location, ensuring quality customer service to in-person and remote patients and clinicians.
  • Conduct schedule prep process for all patients to ensure all paperwork and documentation is complete, credit card on file is current, demographics are accurate, and patient chart is prepared.

Responsibilities

  • Create a positive work environment; be a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection.
  • General office duties, cleanliness, and appeal, such as sorting office mail, scanning documents, e-faxes, shared office email and office upkeep, to ensure the practice is running smoothly and prepared for patients and clinicians.
  • Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.
  • Provide exceptional customer service, responding quickly and appropriately to patient needs, and being prepared to manage potentially difficult or sensitive situations by following Crisis and De-escalation Processes.
  • Manage front desk responsibilities including greeting and checking patients in/out in a courteous manner.
  • Provide support to patients with requests via phone, email, and/or portal with payment/billing related questions, scheduling needs, release requests, miscellaneous inquires, etc.
  • Manage queues within the phone system, ensuring calls are answered timely to ensure excellent customer service.
  • Provide general clinician support - assist clinicians with administrative questions and/or duties such as sending letters, faxes, etc.
  • Create a positive work environment
  • be a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection.

Requirements

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.
  • While performing the duties of this job, the employee is regularly required to sit, stand, bend, talk, and hear.
  • The employee is frequently required to walk.
  • The employee must be able to lift and/or move objects up to 25 pounds.
  • Ability to work independently and as a team member.

Nice to have

  • High School or equivalent required, associates/bachelor's degree, preferred.

Skills

  • Strong communication skills, both written and verbal.
  • Proficient in using Computer Software Applications (Microsoft Office & EMRs)
  • Comfortable handling sensitive and confidential Information (HIPAA)

Compensation

  • Starting at $20.25/hourly, plus quarterly bonus/incentive potential

Benefits

  • As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance.
  • Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.
  • At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs.
  • But we make it happen with the best team in mental healthcare.
  • As the fastest growing mental health practice group in the country, now is the perfect time to join our team!
  • LifeStance Health Values
  • Compensation: Starting at $20.25/hourly, plus quarterly bonus/incentive potential
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Company info

  • We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.

Equal opportunity

  • LifeStance is an equal opportunity employer.
  • Please note: This contact is intended solely for accommodation requests.
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This listing is sourced directly from LifeStance Health's careers page and normalized into a canonical job model.