Global Lending Services
Senior Call Center Manager
Greenville, South Carolina · Senior
Sponsorship not specifiedDetected 160 days ago
HRISCommunicationProblem SolvingCritical ThinkingMentoringOrganizational Skills
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odds of building a lasting career here
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Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- Purpose: Access to affordable, reliable transportation is essential to leading productive work and personal lives, caring well for oneself, one's family, and the needs of others.
- Through advanced analytics and technology, we can more accurately predict credit risk and provide more people with an affordable auto financing option for their next vehicle.
- That's what GLS has done for over 10 years, helping more than half a million families meet and improve their transportation needs.
Responsibilities
- The Senior Manager, Operations will be responsible for managing, building, and leading an assigned operational team, as well as managing Operations in accordance with company policy.
- How will you drive value in the organization as a Senior Operations Manager?
- Demonstrated ability to motivate and lead a team - provide quality training, guidance, performance coaching and feedback to assigned staff
- Excellent organizational skills with high attention to detail and demonstrated ability to effectively set and manage multiple conflicting priorities
- Be able to perform activities such as: viewing a computer terminal, extensive reading, bending, and kneeling
Requirements
- Minimum of bachelor's degree required.
- Minimum of five (5) years' experience in auto finance operations or similar industry required
- Minimum of three (3) years' experience building and leading teams and managers required, including the ability to hire, develop, and motivate people to build a highly engaged and high-performing team
- ability to quickly learn new computer applications as required
- Proficient computer skills with working knowledge of internet and standard business applications; ability to quickly learn new computer applications as required
Skills
- Strong verbal and written communication skills
- Team player that can adapt in a fast-pace and changing environment
- Ability to think strategically and deliver tactically
- Commitment to exemplifying the organizational core values and key competencies
Compensation
- Benefits: GLS offers the below great benefits for your amazing work! o Competitive base pay and performance bonuses, dependent on role o Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disabi
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