Darktrace

Enterprise Customer Success Manager-Expression of Interest

Los Angeles Office, United States

Sponsorship not specifiedDetected 30 days ago

Project ManagementAccount ManagementBusiness DevelopmentIntellectual PropertyCustomer SuccessCustomer SupportLeadershipCommunicationTime Management

About the role

Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides the essential cybersecurity platform protecting nearly 10,000 organizations from unknown threats using its proprietary AI. The Darktrace Active AI Security Platform™ delivers a proactive approach
to cyber resilience to secure the business across the entire digital estate – from network to cloud to email. Breakthrough innovations from our R&D teams have resulted in over 200 patent applications filed. Darktrace's platform and services are supported by over 2,400 employees around the world. To learn more, visit http://www.darktrace.com.

You will report to the Director of Customer Success and collaborate with Sales, Technical Resources, and Cyber Threat Analysts.
Manage customer escalations to resolution, leveraging cross-functional teams within the business.
Mentor developing Customer Success Managers on the team by sharing best practices and helping ramp up new team members.
Build strategic partnerships with Renewal Directors, Sales, Cyber Technology Specialists, and other internal teams to drive alignment and develop tailored solutions for complex accounts.

Present, discuss, and demonstrate Darktrace cyber threat defense solutions to CISOs and information security experts as required.
A minimum of 5 years of experience in a role that encompasses Customer Success, Project Management, Business Development, Technical Account Management, Client Service, or Consulting.
Familiarity with enterprise networking technology (preferred, not required) and a foundational understanding of cybersecurity concepts.

Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day.
Breakthrough innovations from our R&D teams have resulted in over 200 patent applications filed.
Darktrace's platform and services are supported by over 2,400 employees around the world.
To learn more, visit http://www.darktrace.com.

As a Customer Success Manager, you will manage a portfolio of up to 35 existing Darktrace customers to maximize their utility from Darktrace deployments and grow their Annual Recurring Revenue (ARR).

100% medical, dental and vision insurance, plus dependents
Paid parental leave
Life insurance
Commuter benefits
Conduct business reviews with client executive leadership and health checks on the deployment to drive satisfaction and desired business outcomes.
Analyze customer engagement levels to assess risk and execute action plans to progress account health.

Identify, nurture, and negotiate upsell and cross-sell opportunities by aligning our suite of products to our customers' evolving use cases and needs.
Ensure customers are set up for success and facilitate the renewal at the end of the subscription term.
Strong time management skills, self-motivation, and the ability to work effectively as part of a team.

This listing is sourced directly from Darktrace's careers page and normalized into a canonical job model.