Edmentum

Regional Vice President, Customer Success (Eastern US)

United States · Exec

Sponsorship not specified$180k-$190kDetected 3 hours ago

Account ManagementCustomer SuccessLeadershipMentoringPublic Speaking

About the role

You'll work at the intersection of field operations and executive strategy, turning data into decisions and relationships into results.
Edmentum is an Equal Opportunity Employer.

As our Regional Vice President, Customer Success, you won't just manage a region - you'll define what exceptional customer partnership looks like at scale.
This is a high-impact, enterprise-critical role for a seasoned leader ready to shape strategy, develop the next generation of CS leaders, and deliver measurable outcomes that fuel Edmentum's long-term growth.
Champion your region's success by developing and executing Customer Success strategy within divisional direction set by senior leadership, translating enterprise priorities into regional plans that drive retention, satisfaction, and loyalty across your customer base.
Build and inspire a high-performing team of field leaders, coaching for capability and creating a culture of accountability, innovation, and continuous improvement.
Lead cross-functional initiatives with Sales, Marketing, Product, and Operations to ensure a seamless, cohesive customer experience from onboarding through renewal.
As part of our hiring process, we may use AI-powered tools to support our HR team in reviewing, screening, and managing applications.

You have 10+ years of experience in Customer Success, Account Management, or a related field, including at least 5 years leading teams or functional disciplines.
You have strong analytical instincts and a demonstrated ability to translate customer data and performance insights into executive-level recommendations.
You are willing to take on evolving responsibilities based on business needs.

Edmentum is a dynamic educator and student-focused company dedicated to tech-enabled learning solutions.
These tools aim to improve efficiency, consistency, and fairness, but final decisions are made by our people.

At Edmentum, we are committed to pay transparency.
The salary range provided reflects market research, the responsibilities of the role, and alignment with our compensation principles.
Actual compensation will be determined based on multiple factors, including, but not limited to, relevant experience and skill sets.
All compensation decisions are individualized and based on the specific circumstances of each candidate.
$180,000 - $190,000 USD

Own your region's performance metrics - renewal rates, account health, implementation fidelity, and risk - and present data-driven insights to executive leadership to shape organizational strategy.
You bring 15+ years of experience in EdTech or K-12 education, with deep familiarity with the challenges and opportunities of the education technology space.
We also offer a comprehensive benefits package to support your overall well-being and work-life balance.
Additionally, we provide resources to promote wellness, ensuring you have the support you need both professionally and personally.
Our goal is to provide a benefits package that helps you thrive in all aspects of life.

Our goal is to ensure that all students have access to flexible learning environments and educators have the tools they need to support their students.
We are on a mission to create innovative, proven learning technology, partnering with educators to ignite student potential.
We are a Remote First organization with a strong commitment to excellence, innovation, and customer satisfaction.
Champion deep customer partnership by understanding near and long-term customer needs and proactively delivering solutions that create lasting value for both customers and Edmentum.

If you are a qualified individual with a disability or a covered veteran and need a reasonable accommodation to complete any part of the

This listing is sourced directly from Edmentum's careers page and normalized into a canonical job model.