Character.AI
Technical Program Manager, AI Infrastructure
Redwood City, CA
Sponsorship not specifiedDetected 93 days ago
Distributed SystemsCloud PlatformsResearchCommunication
About the role
- You'll help ensure our systems are reliable, efficient, and capable of supporting rapid iteration as we scale AI experiences to millions of users.
- You'll often operate at the intersection of research and production, helping teams navigate tradeoffs between speed, quality, and reliability.
- You should be comfortable influencing without authority, anticipating risks early, and keeping large, interdependent efforts moving forward.
Responsibilities
- Lead planning and execution of major AI infrastructure initiatives spanning training pipelines, data systems, model evaluation, and inference/serving
- Build structures that keep teams aligned: scopes, goals, requirements, timelines, risks, and success metrics
- Partner with engineering, research, and product to translate model and product needs into infrastructure roadmaps and priorities
- Drive cross-functional accountability and communication across teams working on tightly coupled systems
- Identify bottlenecks in infrastructure workflows and lead efforts to improve tooling, automation, and developer velocity
- Support capacity planning and resource allocation to ensure infrastructure scales with model and product growth
- Develop repeatable frameworks and operational patterns that improve execution quality across infrastructure programs
- Serve as a strategic partner to leaders on prioritization, sequencing, and tradeoffs across infrastructure investments.
- Proven ability to lead complex, multi-team initiatives spanning engineering and infrastructure systems
Requirements
- 5-8 years of experience in program management, technical operations, or product execution in a fast-moving, technical environment
- Strong communication skills with the ability to bridge technical and non-technical stakeholders
- Experience working closely with engineering teams on distributed systems, cloud infrastructure, or platform development
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This listing is sourced directly from Character.AI's careers page and normalized into a canonical job model.