myit
IT Support Specialist
Bedford, Texas
Sponsorship not specified$15k-$20kDetected 20 days ago
AndroidAzureCustomer SupportVPNCiscoVoIPCommunication
About the role
- Provides and adheres to cybersecurity standards.
- Handles 15-20 issues per day efficiently and appropriately.
- Assists users in adding and changing network printers.
Responsibilities
- Provides support for Microsoft Operating Systems (Windows 10/11, Windows Server 2016/2019/2022, MacOS).
- Provides support for Apple and Android mobile devices including configuration and email sync.
- Provides VoIP phone support and troubleshooting
Requirements
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms.
- The employee is frequently required to stand
- This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- The requirements listed below are representative of the knowledge, skill, and/or ability required.
Nice to have
- 1-3 years of technical experience.
- 1 year experience in helpdesk environment with ITIL Certification preferred.
Skills
- Required Knowledge:
- Networking- Intermediate
- Server- Intermediate
- Exchange - Intermediate
- Microsoft 365 - Intermediate
- Desktop support- Advanced
- Preferred but not mandatory:
- Experience with ConnectWise or other PSA
- Experience with RMM (Remote Monitoring and Management) system
- Technical certifications, such as CompTIA, CCNA, M365, MCSE/MCITP
- Other Skills and Abilities:
- Outstanding oral, written, technical, and business communication skills.
Compensation
- $15k-$20k
Company info
- The IT Support Specialist position provides technical support and troubleshooting for customers with exceptional customer service.
- We are proud to be an employee and customer driven company.
- Provides remote/phone/onsite computer support for employees of corporate customers.
This listing is sourced directly from myit's careers page and normalized into a canonical job model.